Baymont by Wyndham Smyrna

Very Poor
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Overall I enjoyed it very comfortable relaxing and it was just okay
  : I don't like the toilet seat was too low for me

Fair
Traveller Type: family with young children
  : Pool
  : Room dirty, pool closed earlier than stated when I checked in so I didn’t get my money’s worth

Fair
Traveller Type: young couple
  : The area
  : The property cancelled half of my reservation. Reason they are charged fee for reservation

Poor
Traveller Type: family with young children
  : The location
  : It started with me getting there to check in at 3:15. She put my ID and credit card on the copier to make a copy. I told her that I will just go get the cash because I am not letting her make a copy of my credit card. She told me that they do that for everyone and held up a customer’s paper that she had copied and his license and card was showing on the paper. I told her that she cannot show me someone else’s information because that is against the law. She argued with me that it is not against the law. The back door lock was broken so anyone could come in during the night because you didn’t need a key to open the door. My son’s room was at the top of those stairs and that was a safety issue. The rooms smelled like smoke and instead of the lady at the front desk looking into the computer to switch my room she gave me a can of air freshener. I had two rooms with four beds and the comforter had stains that looked like dry blood on them. I pulled the sheets back in one of the rooms and it had black curly hair on the sheets. I went downstairs to tell the front desk and because they didn’t have anyone from housekeeping on duty; she took me into the laundry room and gave me four new sets of sheets. I had to change all four beds myself. I’m now working at the hotel.

Very Poor
Traveller Type: solo traveller
  : Staff gentle
  : extremely dirty, breakfast had no coffee, just cornflakes and yogurt.

Poor
Traveller Type: solo traveller
  : The talking and arguing out the window and the smell of the carpet urine. Bed was sunk in the middle, and lumpy.

Poor
Traveller Type: family with young children
  : Had no hot water to take a bath
  : No assistance and nit polite and helpful at all

Poor
Traveller Type: family with young children
  : The location
  : Rooms upstairs are dirty and smell like smoke the curtains smell horrible the previous person clearly stayed a while and smoke and it got in the fabric the couch was filthy visibly large stains the toilet was filthy the knobs and handled had layered dirt more than likely from the cigarette smoke the carpet smelled horribly as well

Very Poor
Traveller Type: family with young children