Home2 Suites by Hilton Philadelphia Convention Center

Very Good
Traveller Type: family with young children
  : Adress is given on arch Street, but entrance to hôtel is on 12th Street.

Poor
Traveller Type: solo traveller
  : we finally (after an hour delay) were checked in
  : Called hotel the day before to ask for early check-in, was told they can't know availability for earl;y check-in until the morning-of... Called back the next morning, couldn't get through, no one answered the phones. Mid-day we stopped in to check again, they said 4pm check-in. I had booked a room for our niece, who was visiting us from California. We arrived for check-in at 4pm, the front desk were cold as ice, and would not recognize the Booking.com room confirmation number, that doesn't make sense. They insisted that must have a hotel confirmation #, not a Booking.com confirmation #... We didn't understand that and we asked to speak to the manager, who was in his office behind the front desk, he refused to come out. They said we need to call Booking.com and have them call the hotel. My phone was running out of juice, had to charge it. Took a short break to charge the phone. We called Booking.com, that took a while. Booking.com called the front desk, continued our case. Eventually they had gotten the OK from management to honor our pre-paid reservation. Room was fine, but the check-in ordeal lasted an hour. Yikes!! That's a bad look for Home2 Suites and Booking.com. I'll insist on a local hotel confirmation # next time, if there is such a thing.

Fair
Traveller Type: young couple
  : The location was right across the street from Reading Market and very close to Chinatown which was amazing with great restaurants. It was also close to the Jefferson train station.
  : I paid for my room for the night before so I could do an early check in due to an early red eye. I also let the hotel know so they would not expect me until the next morning. Although I paid for my room, they rented it out to another guest and I was charged a $513 no show fee. I was unable to check into my room for hours. They finally told me it was ready, and the cleaning staff was still in the room. Due to this, I was unable to rest, shower, and missed an important meeting. I explained what happened to the staff who agreed it was their fault, but no one would fix it. In fact, I was charged an incorrect rate which exceeded my reservation by $1200. I spoke with 4 different people who all said would take care of it but no one did. It took days to resolve. Finally, I spoke with a manager, Monique, who not only helped me resolve the issue, but she was courteous and professional.

Disappointing
Traveller Type: family with young children
  : The room size was great! The breakfast was amazing with lots of choices. I love that they have real dishes for breakfast and coffee.
  : They lost my reservation. It took over an hour to check in, and no one would update us on what was going on. The lobby did not have air conditioning, so it was so HOT!! The staff was unfriendly. I ended calling booking.com to resolve the issue myself because the staff was doing nothing to help us! Parlin is ridiculously expensive!

Wonderful
Traveller Type: family with young children
  : We were happy with the size of the room, the view, air conditioning was consistent, hot water for the shower was great.
  : Breakfast ends too early on Friday, at 9am. It would be great to get a discount on parking. That was so expensive

Wonderful
Traveller Type: with friends

Wonderful
Traveller Type: family with young children
  : I liked the location, staff was very friendly, room was clean confortable
  : The only complaint I have is the sofa sleeper was very stained and gross

Fair
Traveller Type: family with young children
  : AC wasn't working properly, the rooms were smelly

Very Good
Traveller Type: family with young children
  : The room and the friendly stuff.
  : The vending machine ate my money.

Good
Traveller Type: family with young children
  : The kitchen space in the room was great!
  : -It would have been great to have a jacuzzi. -The rooms did not have hair conditioner or shower gel.-Also for a brief time, our room smelled like someone was smoking in a nearby room and the smell seemed to be coming from the vent.