Extended Stay America Suites - Richmond - Innsbrook

Wonderful
Traveller Type: Solo Traveler
  : Staff were very helpful

Poor
Traveller Type: Traveling as Couple
  : There wasn't anything I liked in particular. It was a place to stay for one night while we were in town and it put a roof over our heads. At the very least the bed was somewhat comfortable.
  : The fan in the bathroom was disgusting and didn't even work. The bath tub was disgusting and didn't even look like it was cleaned. The lock on the bathroom door was broken and you couldn't even get the door to close the whole way. Just about every piece of furniture was broken and had pieces missing. The inside of the microwave was brown and nasty. The hallways also smelled musty and I didn't get a comfy homey feeling from this hotel. I would highly suggest you take your money and either spend it elsewhere or pay more for a nicer hotel.

Disappointing
Traveller Type: Business Traveler
  : size of the room,
  : The refrigerator was noisy; the breakfast was incomplete;, the carpets in the halls seemed dirty; the front door of the building was broken; the noise from the other bedroom was annoying ( like from someone walking all the time);

Poor
Traveller Type: Family with Young Children
  : Breakfast consisted of tiny muffins wrapped in cellophane. Not appetizing.
  : Needs an update. Towel rack in bathroom was missing. Everything in the room was dated. No USB for charging, no hairdryer in bathroom. Room was depressing.

Very Poor
Traveller Type: Business Traveler
  : This place desperately needs updating. The smell of the room was awful. The worst thing, I didn't feel safe. I will NEVER stay here again.

Very Poor
Traveller Type: Traveling as Couple
  : nothing
  : The tub was not cleaned and I saw a roach. Their breakfast was packaged muffins and coffee. The staff was rude, I waited 10 minutes for assistance to check in and the man didnt speak when he came to the desk.

Very Poor
Traveller Type: Solo Traveler
  : The bed was comfy enough and the shower had steady hot water. The room's actual suite layout was nice too. Each space felt mostly separated from one another. This property was also in an ideal location for visiting many nearby shopping areas. But that's about it as far as the good things.
  : Where do I start? The interior of the property looked very dingy and cheap. I felt like the receptionist could have cared less I was there. Even the hallways to my room felt uninviting and that was just at check-in. The room itself was probably one of the worse I've ever stayed in. To start, I found a COMBAT ROACH BAIT in my room!!! Now, I didn't see any bugs but the fact the roach trap was in the room at all meant they had to be somewhere. The refrigerator was dinged up and damaged both inside and out. The bathroom wasn't fully cleaned, I even had to flush the toilet multiple times to properly flush everything away. Finally, the walls even had chipped paint and a few dents, which just added to the room's cheap & dirty aesthetic.