Sheraton Boston Hotel

Poor
Traveller Type: young couple
  : I really liked the location and the the staff.
  : It was under renovation and none of the restaurants were open. There was construction between the hours of 9 and 4 and it was basically jack hammering. Aside from a brief note about the construction when this was originally booked, there was nothing to let us know what staying here would really be like and there was absolutely no break in the cost.

Very Good
Traveller Type: solo traveller
  : Proximity to the museum and Berklee performance center.
  : I know it’s picky but in an otherwise very nice room my bathtub was all scratched up.

Wonderful
Traveller Type: solo traveller
  : Beautiful pool, comfortable clean room, great location

Fair
Traveller Type: family with young children
  : The hotel was in great proximity to all the attractions in Boston . It was also nice that the hotel was connected to the Prudential Center shops and restaurants. While the room was quite small, not even a chair, the beds were very comfortable.
  : I was notified 2 days before departure that the hotel would be in renovation mode, which unfortunately at that time it was to late for me to pivot hotels. Jackhammers started early and that was a bit annoying. The temperatures were quite warm in Boston and the ice machine on floor 12 was out of service my entire stay, I went down a floor and that ice maker too was out of service. Eventually, I did find ice 3 floors down. Another item which was really unacceptable to me, was receiving a note under my door that my water would be shutoff from 10-2. It was somewhat of an inconvenience and I do think there should have been some type of compensation for that. Shortly after receiving that note under my door, I received another stating they would be doing a fire drill test at the noon hour. I phoned the hotel manager to advise on my feelings and she offered to add bonus point to my Marriot Bonvey account (which I have yet to see). All in all, had things been managed more effectively, the hotel rating would have been higher.

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: young couple

Very Good
Traveller Type: solo traveller
  : Location.
  : Small rooms and not worth the price we pay.

Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : Perfect location! Easy access to the Prudential and the Expo Center. Lots of places to dine and shop.
  : Under renovation. so not all amenities were available. Also, the elevators can take time, especially during check-in and check-out times.

Very Good
Traveller Type: family with young children