Cozy Studio on Newbury Street #1

Wonderful
Traveller Type: Traveling as Couple
  : Location Location Location! Great location and room was clean.
  : The customer service. 2 days before my arrival I received an email from Booking.com that my credit card information needed to be updated. I updated it that evening. on the day of arrival the building codes to get in did not work. I called Maverick Suites (property managers) to find out my credit card info was not updated with them and I would have to call Booking.com. After a few minutes of back and forth with the customer service rep, he took payment over the phone directly. later that evening we had an issue with the cable. they said refer to the blue book on your room. there was no blue book. They said they would send someone the next morning as it was after hours. they never did. after adjusting the wiring ourselves we cld change the channels by pointing the remote at the cable box directly. the cable box is on the bottom shelf of the closet in the entryway of the suite, no where near the tv. lastly, we ordered linen service for Saturday and Sunday, they only came on Saturday. Great location, clean room, terrible customer service.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : Great location. Amazing aircon and very easy check ins with code. Management very quick to respond
  : Could hear alot of what was going on in the surrounding flats and above us. Could have done with 1 extra towel each as a basic level. Quite dimly lit so hard to do makeup and no full length mirror.

Wonderful
Traveller Type: Solo Traveler

Disappointing
Traveller Type: Traveling as Couple
  : I found the staff very responsive and the facility wonderfully located.
  : I had stayed at a different property owned by Maverick Suites and was impressed which is why I booked this place on Newbury Street. Our unit, Unit #1 was clean. The bathroom was tiny which is okay BUT there was no shelf or any place to even rest our toothbrushes. MOST of all, the cabinets which hold the silverware and bowls [so we could have breakfast in our room] was so high up on the wall that I needed to move over a chair, stand on it in order to reach the bowls. The cookware [which I didn't need] was even higher as it was over the microwave. AND--the booklet with instructions to adjust the heat, use the TV, etc. was not in our room. [I know from my prior stay at another of their properties that these really handy books with instructions exist] I will say that the staff was very attentive. But whoever designed this room put no thought into it. I have no idea what the other rooms in this property is like. But unless there are changes made to Unit #1--request another room.

Very Good
Traveller Type: Traveling as Couple
  : Location!!! amazing. everything right at your doorstep.
  : bathroom kinda cramped. but nice

Disappointing
Traveller Type: Solo Traveler
  : The code they gave me to the unit didn't work and since I arrived at night, I was unable to reach anyone to help me. I had to find another place to stay the first night, which was very stressful. Even though I was given a new code the next day and I was refunded for the missed night, the experience the first night was so bad that I cannot recommend this place.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Didn't have it
  : Water took awhile to get hot

Very Good
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