The Westin La Paloma Resort & Spa

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : The property was beautiful. The beds were super comfortable. Overall, it was fun and relaxing.
  : The shower water was super hot, making it uncomfortable to shower. The water slide was closed.

Poor
Traveller Type: Family with Young Children
  : Location and cleanliness was good.
  : Most disappointing trip ever. I used to live in Tucson and loved this location but it has really gone down Hill in terms of management. First off we checked in 3 hours late because of a power outage. They literally couldnt find one of our reservations and then couldnt assign our other room because of the outage. We hung around the hotel but because there was some thunder the pool was closed. Food while we hung out was minimal and no good options for kids. I think the worst part was the pool manager. He kept harassing us because a family in a cabana was complaining that our kids had pool toys and they didnt bring theirs. I get there may have been a rule about this we werent aware of but once they let us know we put the toys away. The manager was so rude and condescending he said we should have read the information about it when we checked in. Mind you they didnt give us ANY information upon check in as they were barely able to check us in do you power outage. He kept coming around and policing everything we did, and the dad in the cabana paid more attention to what we did then what his own kids were up to, it was weird and creepy. We finally just left. Also a 60 dollar random charge appeared on my card for no apparent reason. I tried endlessly to get someone on the phone and was unable to. Up until now almost a month after still unresolved. At this point I basically ate the charge, definitely a very horrible and disappointing experience, will probably not stay here again.

Wonderful
Traveller Type: Solo Traveler
  : Clean big rooms
  : Both

Poor
Traveller Type: Solo Traveler
  : The pool area, service at azul and contigo restaurants
  : The room smelled, some staff members were sizing me up and normalized that a maid called security on me while I was sitting on my bed. Knocked on the door and opened before I answered and checked the jewelry box. TOTALLY UNACCEPTABLE.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Great location, beautiful grounds, fantastic staff
  : construction, lack of trained baristas in "pop-up" coffee shop, restaurant closing early due to "staff issues"

Poor
Traveller Type: Family with Young Children
  : The property is beautiful and clean
  : We booked this hotel because we had stayed there previously and the pools and slide were fun. This time they were all closed except for one small pool. This made the nightly rate not worth it

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : This is a lovely property with beautiful views and a nice restaurant. It's great that it's pet friendly. The room decor is updated and the grounds are gorgeous.
  : The heater in our room did not work. We arrived around 11 PM and it was 59 degrees. I turned on the heater and showered. The hair dryer didn't work so I went to bed with wet hair. In the morning it was still 59 degrees. It was soooooooo cold all night.