DoubleTree by Hilton Springfield

Good
Traveller Type: young couple
  : It's close to the airport. We were able to check in on our phones and access our room through our phones. There was plenty of fast food choices nearby and a WalMart across the street.
  : The building is old. One elevator was out of service.

Good
Traveller Type: young couple
  : Lumpy pillows, desk clerk not too friendly

Pleasant
Traveller Type: solo traveller

Wonderful
Traveller Type: family with young children

Pleasant
Traveller Type: young couple
  : The decor was lovely, and the person who checked us in was very kind.
  : When we first arrived, we were informed that the ADA accessible room we requested was unavailable, and no free standing shower chair was available to help make the regular room accessible. We were essentially told to contact Booking.com about it and that we could either take a normal room or go to another hotel and pay for our stay there as well, as our reservation was non-refundable. We took the normal room, and while the room had nice decor, the bed was hard as a rock and the pillows had zero support. The way the hotel is designed, the middle of it is hollow from the lobby up to the top floor. This means that if there is any sort of activity in the lobby, all rooms can hear it. The weekend we stayed, activity was high until 11pm, as I believe a kids soccer team was staying and there was a wedding reception being held there, so there was lots of activity. This didn’t affect our stay, but may bother others. The “free” breakfast is an add-on you pay for when you book. The food was delicious, but pretty clearly store bought pastries and frozen sausage and microwave bacon. By the end of our 2 night trip, between not having the accommodations I require and the terrible bed, I was barely able to move from pain. I was willing to let the whole thing go and chalk it up to a fluke and a streak of bad luck, but I did reach out to Booking.com who reached out to the property on my behalf. They claim the hotel was unwilling to budge on any sort of arrangement, but Booking.com was able to comp a portion of our stay anyway. Overall, I am pretty disappointed in my experience, as this is not what I’ve come to expect from Hilton hotels, and feel I may have been better off staying at a Best Western on this stay.

Very Good
Traveller Type: with friends

Pleasant
Traveller Type: review category business travellers
  : I was staying for work and they had no bus parking and we were told they did

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple
  : Updated, convenient and clean
  : N/A

Poor
Traveller Type: young couple
  : Smelled lovely
  : No mini fridge??