AquaVista Beach Resort by Panhandle Getaways

Poor
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : The view was the only thing that we liked. Sadly the apartment didn't do it justice.
  : The place was very dirty when we arrived. The white curtains were black on the bottom. There was trash left behind the furniture and in couch cushions. Glitter was all over the tables. My daughter's feet were black after running around for a few minutes. The walls had holes in them and looked dirty. There was black grime where the door knobs were. The sliding balcony doors were caked with grime and you could hardly open them. The whole place felt nasty and made for a very uncomfortable stay. We bought our own cleaning supplies and cleaned the first day. We stripped all the beds and washed the bedding. One mattress had pee stains all over it. The bathroom decor was falling off the mirror. This place had long-term neglect in maintenance and cleaning. The balcony had large spots of peeling paint where you could trip on it. Overall this place needed a deep cleaning and renovation. I can handle outdated. I cannot handle filthy. The elevators did not work all the time. Only one vehicle could park under the building but my extra family's vehicle had to be parked 30 MINUTES AWAY! The front door wouldn't lock unless you used the deadbolt inside. This place was so terrible. The people you call for issues kept directing us to other people. Everything was someone else's responsibly and you couldn't get ahold of them. We arrived Friday and maintenance didn't come until Monday! Everytime we called the said they would put a work order in but they didn't cause we called for the last time and they reported there were no work orders placed! We are pretty laid back people contrary to this review but I have never experienced this kind of service. I understand covid is causing issues with staffing. But this is longterm issues that have not been resolved.

Good
Traveller Type: Family with Young Children