TownePlace Suites by Marriott Charleston Airport/Convention Center

Pleasant
Traveller Type: family with young children
  : It was close to our event.
  : On arrival, the front desk staff told us that the rooms were not ready. While sitting in the lobby, we watched the same front desk. Staff check in three other patrons. I went back up to the lady and asked if there’s any rooms open because I just saw you check in three families, When you told us there was none open. She told us rooms are opening up slowly and they asked for specific rooms. I told her you never asked for paperwork or confirmation number or her name, so how do you know what type of room we asked for she answered with what’s your name she found us an open room handicap, which is fine, we then took a shuttle the second day to our event at the convention center or Colosseum and we’re told that there are shuttle is open until midnight. We called to get picked up and were told there was no driver in the shuttle open back up at five. So we had to walk back to our hotel each time walking into the hotel we were never addressed. Hello welcome good morning nothing. The only one in the hotel that addressed us was the lady that did breakfast while sitting in the lobby the first day we overheard an argument, the maintenance manager came in and was arguing with his employee and told him if he can’t do the job, he’ll find somebody else to do it. Argument continued, and they brought it outside. It was very unprofessional and not the place. Our overall stay was OK. Not sure if we’ll stay there next tournament.