Aloft Charleston Airport and Convention Center

Poor
Traveller Type: Family with Young Children
  : The bed was comfortable my toddler slept well. Sheets were clean staff was nice. Bar downstairs was affordable.
  : For starters we couldnt get into our room. The doors key pad was missing & had tiny wires hanging from. It was hard to get out as well, my wife & I literally had to pull the door together in order to open it. Unfortunately that was the only room avail at the time considering we did early check in. Well, thats what we were told. Second, the tv had cords disconnected & wires hanging out of the wall. There were only 5 or 6 channels available I had to toy with the cords a little just to hook up my play station & stream movies off of my hotspot from my phone. I had to use my hotspot because the hotel Wi-Fi wasnt available. I went downstairs & the staff couldnt do much to help. They just advised me to submit a review in hopes of a partial refund. The room was definitely not worth the $122 I paid let alone the $100 deposit; I did get my deposit back

Very Good
Traveller Type:
  : They allowed me to stay after 11 to dry my laundry
  : The 100 dollar incidentals fee on my card has not been reimbursed.

Poor
Traveller Type: Solo Traveler
  : Nothing
  : Everything

Fair
Traveller Type: Traveling as Couple
  : Location was great, Staff was friendly
  : Our shower was broken and we couldnt use it. When we tried to call the office our phone in our room was also not working. So I had to use my cell phone to make a call.

Very Poor
Traveller Type: Traveling as Couple
  : The location
  : I didnt like the fact that they where doing construction and had the handicap spaces blocked,and it was a roach in our bed upon arriving!!!

Poor
Traveller Type: Traveling as Couple
  : The lobby was cute and fun.
  : There were spill stains on the elevator walls, the carpets on both the 3rd and 4th floor hallways and bedrooms were also badly stained. The first room we stayed (317) smelled so badly of mildew that we switched rooms and the second room (410) was filthy (streaks on the bathroom wall, dirty headboard, marks and holes in the wall and on the ceiling). I have never stayed at a Marriott affiliated hotel that wasnt clean. My boyfriend said another guest told him Ive stayed at Alofts that are nice, but this one is NOT. It was honestly gross and we left as soon as we woke up the next day.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple