Sonesta ES Suites Denver - South

Pleasant
Traveller Type: Family with Young Children
  : The Assistant General Manager was incredibly kind and welcoming. She was quick, efficient and friendly.
  : It was made clear that the hotel is short staffed. That was evident by the maintenance and housekeeping opportunities.

Wonderful
Traveller Type: family with young children
  : Rooms are light and bright, nice sized and clean. Beds were comfortable.
  : We had 3 suites for our family. One heater did not work properly. The breakfast has little fresh fruit.

Good
Traveller Type: solo traveller

Very Good
Traveller Type: young couple
  : Excellent location,nice staff.

Wonderful
Traveller Type: solo traveller
  : Location. Friendly staff.
  : Need shuttle to Ecco Surgery Center.

Good
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: review category business travellers
  : Nothing and not worth it at all so disappointed .
  : Dirty place, no employees who understand their work, and scammers who scammed me

Very Good
Traveller Type: solo traveller
  : I wish there was oatmeal and fresh fruit salad, but it was fine.
  : There were some things that were not working like my garbage disposal, leaky tub faucet, dirty behind fridge, Utinsels missing, only decaf coffee provided in room when I arrived. They were very responsive, friendly and it was overall a very good experience. The suites are cute and quite clean.

Wonderful
Traveller Type: young couple
  : I really appreciated the layout of the unit, with a mini-kitchen and small living room. There was a surprising amount of storage space. The location is excellent. Staff were very nice. The breakfast buffet is excellent, with eggs and protein. So it saved us from having to buy breakfast out, at considerable extra expense. That adds value to this hotel, for sure.
  : I was overcharged $300 immediately, in excess of what Booking.com had guaranteed. It took about 4-5 meetings with staff to get the excess charged reversed. They really tried. But it seems there is a glitch in their computer program for billing and they had a hard time figuring out the source of the issue. Be sure to check what is charged to your credit card the first day you arrive. The staff did not understand the source of the problem. But they kept working on it until the extra charges were reversed. For that reason, I feel comfortable giving this facility a good review, despite that hassle. We would consider returning here in the future as we really like the units, location and breakfast buffet.