Hyatt Place Waikiki Beach

Very Good
Traveller Type: family with young children
  : Located very close to the beach and not too long of a walk from the mall. Also, walking distance to the zoo.
  : The housekeeping was subpar. Stayed there for 7 nights. Two of the nights the room didn't get cleaned at all three of the nights they took all our dirty towels and didn't leave any clean ones. They never left new shampoo or conditioner or bars of soap. Had to call the host at least five times to get supplies. With the breakfast being to go our room was constantly full of trash and with our room not being cleaned every day the trash seem to be a pretty big headache.

Fair
Traveller Type: young couple
  : The checkin time was very long.Somehow the room rwwdiness was messed up and there was no eta provided on them.

Very Good
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : the hotel is just a couple of blocks from the beach which was great and just a short walk to a mall and a bunch of restaurants.
  : the lobby was beautiful; however I wouldn’t say that the rooms matched the lobby. The shower seemed dirty and the shower head never worked right. the bathroom was so tiny that you had to straddle the toilet to just close the door, and the carpets still seemed dirty. for a tower of almost 200 rooms they needed to have at least one more elevator or one that moved faster. as far as breakfast goes they tell you when it’s served not where.

Pleasant
Traveller Type: with friends
  : Beds are great. It was clean and the staff was friendly. The maid found a pair of my expensive earrings on the floor and placed them where I could see them. Easily could have been stolen but they did not. The ocean view was nice and the location is perfect. 2 blocks from sand.
  : The pool had no decor, needed updating and had no place to sit. It was a cement hole in the worn and stained outdoor floor. Breakfast was served in a box for pickup long after every other hotel had dropped covid practices. No chairs at tables to eat outside. Breakfast was terrible. Over-scrambled eggs, roasted potatoes and a different meat for 3 days then back to the beginning. Only served till 930. Linens were missing every day. Didn't restock them when removed. We had to call down for towels or bathmat every day for 6 days. The 7th day we got everything. Although the hotel was in good condition, there was little Hawaiian decor. No color on the bed just white cover not even a bedspread. Concierge didn't complete my luau order for which he gave me confirmation. We had no seat on the bus when it came to the stop 1/2 hour late. We would have been late for the luau anyway. After one wasted night on vacation, the next day he steered us to a different luau that was more expensive and gave us a 15% discount which was still more expensive. He said it was his favorite - the Chief's Luau and it was terrible. Assembly line buffet with no time to eat and the food was cold. The drinks had no alcohol and they ran out of pineapple for the drinks and did nothing about it. We were told we had center seats and we were way on the side and could not see the show well and performers did nothing to accommodate sight lines. It was a horrible evening and the food was not only cold but terrible. The pig was gamey tasting and other things tasteless. We were last to be fed because we got tickets late and could not go back for 2nds and 3rds like they bragged about because it took forever to get on the assembly food line. This luau took place at a tacky water park. The concierge, Richard, had to be getting kick backs to recommend. It was not on the top 10 list and after we returned we saw the bad reviews. This was a Hyatt. I expected so much more.

Very Good
Traveller Type: group

Poor
Traveller Type: family with young children
  : Scenery
  : No comments

Wonderful
Traveller Type: family with young children
  : The room was nice and clean. The hostess who checked us in was exceptional. She was very kind, generous, and thoughtful of our time and needs. She was a beautiful Black woman with short hair in braids working the night shift on December 26th.
  : The pillows were a little hard and uncomfortable once you laid down on them for a minute.

Very Good
Traveller Type: family with young children