Sleep Inn Amherst

Wonderful
Traveller Type: Traveling as Couple
  : Its was pretty good
  : I have no complaints

Good
Traveller Type:

Good
Traveller Type: Traveling as Couple
  : Staff were great.
  : Found bed uncomfortable (need a harder mattress).

Pleasant
Traveller Type: Family with Young Children
  : Front desk staff was very friendly.
  : Our room was smaller than expected. The bathroom only had a shower stall and no tub. There was no garbage pail for the floor itself. I noticed this as I saw fast food discarded outside of two rooms, which remained there overnight. Also, there were various recyclables piled up by the ice machine overnight.

Very Good
Traveller Type: Traveling as Couple
  : The host in the breakfast area was WONDERFUL! She was cheery every day, kept the dining area clean, stocked the food diligently and was just a terrific person! The location of the hotel was great. Close to everything you could want including restaurants and shopping.
  : Our room had spiders in it every day. I am terrified of them so I was always paranoid that they might be crawling on us at night or into our suitcase. I killed a spider in our room every day of our trip. That is not acceptable. There was mold around the trim of our shower. They could do better with cleaning or even replacing the shower door. I would also suggest getting rid of the carpet; it's disgusting, and putting in faux wood floors. Easier to clean and feels fresher.

Wonderful
Traveller Type: Traveling as Couple
  : Very family friendly!
  : The smell coming out the bathroom. Out of that everything was really good! Especially the staff!

Pleasant
Traveller Type: Senior Traveler
  : The staff was excellent.
  : The physical condition is fair at best. The 1st rm I was given smelled like wet dog and dog vomit and dog shit. I was immediately given another room. The toilet didn't flush right. Had to lift shower door to close it. I won't be back.

Fair
Traveller Type: Family with Young Children
  : Great and helpful staff
  : Small room Not a proper full washroom Noisy room location Dated hotel Bed uncomfortable Breakfast was mediocre

Very Poor
Traveller Type: Traveling as Couple
  : The entire experience was awful but they did have coffee an tea set out for guest. Not sure if it was fresh but it was the thought that counted.
  : The room smelled awful the beds are cheap and uncomfortable. There was a gritty feeling when you climbed in the sheets like someone was eating in the bed. The bedding had a smell like corn chips. I could go on but word limits an all!

Wonderful
Traveller Type: Group Traveler
  : The front desk person was super professional. When I got there she was on the phone getting ripped from the person on the other end. She kept her composure the whole conversation. Hung up and treated me like nothing happened. Great customer service.