Comfort Suites Wixom / Novi

Fair
Traveller Type: family with young children
  : good room size
  : rude staff, horrible pool hours, very run down

Fair
Traveller Type: Family with Young Children
  : Location
  : The pool was closed at 8 PM even though online it stated that the pool is open till 10 PM.Tv half the ch didnt work bathroom light didnt work properly..

Poor
Traveller Type: family with young children
  : The pool was warm and the kids enjoyed that area.
  : Pulling into the parking lot, the place looked abandoned. There is landscape over grown, weeds EVERYWHERE, the landscape beds need to be cleaned, curtains in every window are disheveled, windows are dirty and this was all from the outside. Walking into the building, cobwebs in light fixtures, smells like cannabis, and the lobby furniture is extremely worn. Once in the room, the bathroom smells like urine, black mold in the AC unit, and furniture (including the mattresses) have seen better days. There is too much to list that is not clean and kept up for this property.

Very Poor
Traveller Type: Family with Young Children
  : Nothing absolutely horrible. Smelled like paint which gave me a horrible headache. Phone did not work, they charged me before i even arrived. Also I AM ABOVE AND BEYOND UPSET GETTING CHARGED $150 AS A DEPOSIT WHEN I HAVE NEVER EVER IN MY LIFE HEARD OF THAT. IT TOOK ALL MY MONEY AND NOW I HAVE TO WAIT 5-10 BUSINESS DAYS TO GET IT BACK
  : Everything was absolutely horrible . Smelled like paint which gave me a horrible headache. Phone did not work, they charged me before i even arrived. Also I AM ABOVE AND BEYOND UPSET GETTING CHARGED $150 AS A DEPOSIT WHEN I HAVE NEVER EVER IN MY LIFE HEARD OF THAT. IT TOOK ALL MY MONEY AND NOW I HAVE TO WAIT 5-10 BUSINESS DAYS TO GET IT BACK. Also all over the hallway it says excuse the mess while we do repairs lol what a joke

Fair
Traveller Type: Family with Young Children
  : good room size
  : rude staff, horrible pool hours, very run down

Fair
Traveller Type: family with young children
  : Location
  : The pool was closed at 8 PM even though online it stated that the pool is open till 10 PM.Tv half the ch didn’t work bathroom light didn’t work properly..

Poor
Traveller Type: Family with Young Children
  : Not much at all
  : Over priced. Went here two weeks ago and STILL HAD SIGNS UP ABOUT EXCUSE THE MESS DURING REPAIRS. Saw no one fixing anything. Still smelled like paint ?! The room had stains all over the carpet. Breakfast was horrible and not much of a selection. Paying a $150 deposit is the worst part.

Poor
Traveller Type: family with young children
  : Not much at all
  : Over priced. Went here two weeks ago and STILL HAD SIGNS UP ABOUT EXCUSE THE MESS DURING REPAIRS. Saw no one fixing anything. Still smelled like paint ?! The room had stains all over the carpet. Breakfast was horrible and not much of a selection. Paying a $150 deposit is the worst part.

Disappointing
Traveller Type: review category business travellers

Poor
Traveller Type: Family with Young Children
  : The pool was warm and the kids enjoyed that area.
  : Pulling into the parking lot, the place looked abandoned. There is landscape over grown, weeds EVERYWHERE, the landscape beds need to be cleaned, curtains in every window are disheveled, windows are dirty and this was all from the outside. Walking into the building, cobwebs in light fixtures, smells like cannabis, and the lobby furniture is extremely worn. Once in the room, the bathroom smells like urine, black mold in the AC unit, and furniture (including the mattresses) have seen better days. There is too much to list that is not clean and kept up for this property.