Best Western Winchester Hotel

Fair
Traveller Type: young couple
  : The property and room itself were good.
  : The dayshift staff when I checked in was extremely nice and friendly. However when we arrived back from the wedding we were attending around 11-12 pm the short, Indian man came out yelling and stating he was going to call the police and accusing us of getting in the pool area (which we had not done & had he bothered to check the cameras he could have seen this) and accusing us of having too many people in one room (of which 3 couples had purchased their own individual rooms, even though we had gathered in one room momentarily after we arrived). He did not have his facts straight and approached us very accusatory and unfriendly. My friends and I paid over $500 to stay at this establishment and it was ridiculous to be approached that way when he was 100% incorrect. Despite the rooms and facility being ok, I would not recommend this hotel to anyone based on my interaction with that staff member.

Very Good
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : Okay
  : Booking.com

Wonderful
Traveller Type: group
  : There was an excellent selection of food for breakfast.
  : Most of the items on the Breakfast was cold, gravy, eggs, were cold. But they were very tasty.

Fair
Traveller Type: young couple
  : Passable breakfast. Sheets were clean. Sufficient bath towels.
  : Mattress too soft, uncomfortable. A very noisy fan was operating somewhere in the building that droned all night and disturbed my sleep. The exhaust fan in the bathroom rattled and was very noisy when operated. Room was run down and in need of a refresh, but reasonably clean. Walkways outside need to be hosed down and the mud washed away. Soap and shampoo dispensers are hard to operate.

Disappointing
Traveller Type: family with young children

Poor
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers
  : Easy to find off the Interstate- Lobby area was immaculate- breakfast was exceptional- room had a dingy smoke smell - bathtub had black hair in it- shampoo, conditioner and body wash containers were empty- wifi was not very good as it kept kicking me off my devices.
  : Bathroom cleaning needs to be better - wifi strength needs improvement

Poor
Traveller Type: family with young children

Pleasant
Traveller Type: young couple
  : Location was good. Very friendly check in person. Lobby was appealing and appeared clean. Even though we did not eat breakfast at the hotel, I do like that they offered it. The room appeared clean and (hopefully) fully disinfected/sanitized. Good WiFi. Plenty of channel choices on TV.
  : The pillows were horrible. We had a king size bed and the 4 pillows that were on it, when placed side by side, did not even cover the width of the mattress. They were very small and very well used and offered no support. The towels/washcloths were pretty thin. This room was not cheap. Customers should not have to bring their own pillows and towels. The mattress was too soft for us. We stayed 2 nights and our backs were hurting quite a bit by morning. The price of the room was a bit much, but it was all we could find in Winchester those 2 nights. This room was not worth The $319 we paid for the 2 nights.