Bay Point Hillside 17A Down

Very Good
Traveller Type:
  : Location, quiet, comfortable
  : Disappointed that they asked us to start a load of our towels in a pay machine before leaving as well as gather our trash. No map or idea where the laundry room was located. Surprising requests given how much we paid, including cleaning fee. It would have been nice to have some basic coffee and filters in the unit to use with their coffee machine, until we had a chance to grocery shop.

Very Poor
Traveller Type: Family with Young Children
  : The Vacasa team was communicative, in spite of giving incorrect instructions to actually lock the front door. The two days we were at the property the door was NEVER SECURED.
  : I booked through Booking.com and was turned over to one of your providers called "Vacasa", whom I've NEVER heard back from. We've planned this two-week vacation for three years hoping for a dream stay in Whitefish, MT. I can't say it spoiled our vacation, but it sure tarnished it. At the last minute, Vacasa added $365.07 in FEES over and above the $221.34 in rental and $64.12 in taxes. Would it be possible to PLEASE hear back from anyone regarding this horrible stay at Bay Point Hillside in Whitefish, Montana??? I've tried to email and received a "no-sender" response. Reviewed: August 3, 2023 High priced Vacasa property horrible condition-will NOT RECOMMEND The Vacasa team was communicative, in spite of giving incorrect instructions to actually lock the front door. The two days we were at the property the door was NEVER SECURED. Disliked Was NOT waterfront as advertised. Heavy, heavy urine smell. Condition of unit was horrible. Broken screen on front door with broken lock. Fireplace has an "out of order" sign. Rusted fridge freezer. Coffee Mate was permanently stained, old. Stains on bedspread. Every "cheap" curtain was torn and dirty. Floor was swept but so dirty that after a shower the bottom of our feet were black. I took photos and sent to Vacasa. There was NO HOUSEKEEPING and yet we paid an exorbitant cleaning fee. We'd like a refund. Will NOT RECOMMEND.

Good
Traveller Type: Traveling as Couple
  : Great location, comfortable but not luxurious, but had everything we needed. Was close to downtown amenities and the beach.
  : Were very disappointed that the pool was closed when we arrived. There was no notice of that possibility when we checked online.