Hampton Inn West Springfield

Poor
Traveller Type: Family with Young Children
  : The staff was really friendly.
  : There was alot of noise in the hallway. Everything that was going on outside in the hallway we were able to hear it loud in our room. The room floor was wet upon arrival. The air conditioner was leaking water, and the carpet was really wet, and the sofa that was in the room smelled really bad like urine.

Poor
Traveller Type: Traveling as Couple
  : Breakfast was healthy. Location in the motel was clean, but rundown.
  : The room that was first allocated to us had mildew /mold on the bed ruffle as well as on the ceiling. Staff was accommodating and provided us a different room which also had mold/mildew on the ceiling. The third room was okay. Carpets in the hallway were filthy. They looked like they had not been cleaned in months.

Fair
Traveller Type: Solo Traveler
  : Friendly staff. Good location. Decent breakfast. Near supermarket and restaurants.
  : Dingy, dated, run down, dark, old, poor water pressure, poor exercise facility w/ no disinfectant available.

Disappointing
Traveller Type: Traveling as Couple
  : The staff was very pleasant.
  : Room was stated it was handicapped wheelchair accessible. It was not, there was no room for my chair to move around the bed like other hamton inn's we've stayed at. This one being the worse experience. Breakfast was a complete flop compared to other Hamton Inn's. You had no real choices, only pork sausage many people don't eat pork anymore. Turkey Sausage or Beacon would have been nice maybe some boiled eggs, Homefries etc. For the cost for one night it could have been much much better experience all around. I probably won't book at this particular location again. Not to mention the other handicapped room was $507 for one night..Really that's absurd.

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple
  : Hot breakfastClean
  : We had to pay $5+tax to park in hotel parking lot. Wasn't told about it until checkout. Ridiculous. Stayed in Smithfield, RI next 3 nights. Staff there had never heard of that.

Disappointing
Traveller Type: Traveling as Couple
  : location
  : Not knowing you have to ask for your room to be cleaned. For the money you pay it should be included with out having to ask or know to ask.Than being told when asked why the room was not cleaned that I should have known. General house keeping and room quality is lacking.

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple