American Inn & Suites West Memphis

Very Good
Traveller Type: family with young children
  : Ok

Good
Traveller Type: family with young children

Good
Traveller Type: young couple
  : No breakfast
  : The bed was very hard and uncomfortable

Poor
Traveller Type: young couple

Very Poor
Traveller Type: review category business travellers
  : I like the location, easy access to the main road
  : I wouldn't say I like that this hotel is a NO SMOKING hotel, but when I open my room, it smells bad. I spoke to the front desk and told them the issues, and he insisted that this is a non-smoking hotel that can smell once you open the door. He only used a spray to remove the cigarette smell, but it was still there. I asked to change the room, but he insisted that the smell inside the room was not a cigarette. He played dumb, and he didn't know the smell of cigarettes. I hate this HOTEL..I just wasted my MONEY and time to come to this hotel. NOT recommended at all... to any travelers..

Fair
Traveller Type: family with young children
  : Location was great for our brief, off the highway needs as we were passing through. We went through 3 rooms before we found one that would work for the night. I’m not overly picky but I do have basic standards. The first 2 rooms smelled like smoke and the 3rd had no ac. The lady at the front desk was so very kind and had no issue helping us get settled. If not for her kindness we would have left immediately.
  : Basic hotel. Old and outdated. Nothing fancy. Was clean and suited our needs.