Holiday Inn Express & Suites - Union Gap - Yakima Area an IHG Hotel

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: solo traveller

Very Good
Traveller Type: Family with Young Children

Poor
Traveller Type: family with young children
  : Upon arrival to our room, we found pubic hairs in the shower on the soaps. We called the front desk for them to come clean and sanitize. The hairs were still there. I removed them myself using tissues. My daughter pulled out a rolled towel from under the sink and after opening it she found a long curly black hair. I took a picture and put the towel out in the hall. The door frame over head to the bathroom had visible mold along the entire top. The fridge was not cold enough to keep food safe and it smelled like rotten food! The price was outrageous especially for what we experienced. I have been staying at this hotel, at this location for years every time I come to town. I have always had a clean experience, this time everything was terrible. My kids socks were white upon arrival. After walking around the room for 10 minutes their socks were turning black on the bottom due to the filthy carpet. Totally unacceptable and when I called the front desk to let them know about the second set of hairs we found she said I would need to email IHG but she didn’t even give me the email address and she hung up! One of the beds had curled black hairs under the sheets as we pulled them back to go to bed.
  : Cleanliness of the room, better customer service, fresh breakfast items and restocking of items. A better discount for rewards members.

Poor
Traveller Type: Family with Young Children
  : Upon arrival to our room, we found pubic hairs in the shower on the soaps. We called the front desk for them to come clean and sanitize. The hairs were still there. I removed them myself using tissues. My daughter pulled out a rolled towel from under the sink and after opening it she found a long curly black hair. I took a picture and put the towel out in the hall. The door frame over head to the bathroom had visible mold along the entire top. The fridge was not cold enough to keep food safe and it smelled like rotten food! The price was outrageous especially for what we experienced. I have been staying at this hotel, at this location for years every time I come to town. I have always had a clean experience, this time everything was terrible. My kids socks were white upon arrival. After walking around the room for 10 minutes their socks were turning black on the bottom due to the filthy carpet. Totally unacceptable and when I called the front desk to let them know about the second set of hairs we found she said I would need to email IHG but she didnt even give me the email address and she hung up! One of the beds had curled black hairs under the sheets as we pulled them back to go to bed.
  : Cleanliness of the room, better customer service, fresh breakfast items and restocking of items. A better discount for rewards members.

Very Good
Traveller Type: review category business travellers