Holiday Inn Express & Suites - The Dalles an IHG Hotel

Wonderful
Traveller Type: family with young children

Disappointing
Traveller Type: solo traveller
  : I waited at the checkin counter for 10 minutes ringing the bell and FINALLY a lady came out from the back. Also completely out of bottled water to buy……unacceptable.My room smelled like dirty feet/socks!

Wonderful
Traveller Type: young couple
  : Everything especially pet friendly
  : The strong winds

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple
  : Everything

Disappointing
Traveller Type: young couple
  : Location worked well for us, room was comfortable, breakfast was OK.
  : Check in was poor. We were told we asked for a walk-in shower, which was incorrect - we have never needed a walk-in shower. We were told there's an additional $15 fee for incidentals but the concierge was unable to explain what that meant and was unable to generate a receipt so I didn't know why I had to pay the extra charge and wasn't even sure if she charged the correct amount. Then it turned out that the bedspread had not been changed. It smelled heavily of perfume and was stained. We were too tired to deal with the unhelpful concierge again that night. The next morning I complained and asked for a new bedspread/duvet/quilt. We said we would be out for the day and the concierge promised it would be changed. When we returned after 6pm it still had not been changed. No one seemed to care. They said we would have a clean bedspread in 20 minutes but we had to wait 40 minutes and two people brought it to our door - neither one seemed sincerely apologetic.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Lack of access to large trash receptacle.

Poor
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : The room was well decorated, great shower and comfy beds (if a bit small for queen beds). Breakfast is great, and the pool is nice as well.