Ramada by Wyndham Tempe/At Arizona Mills Mall

Fair
Traveller Type: family with young children
  : I reserved 2 rooms for the ground level as husband and I are disabled, or at least located next to the elevator. I asked for the 2nd room to be next to or close to my room. This did not happen, even though I called after I made the reservation to make sure they could fulfill this request, I was told "Don't worry, we will get your rooms next to each other and on the ground floor." Not only were we NOT on the ground level, but our rooms weren't even on the same floor! Also, my room was NOT close to the elevator. Room cleanliness was okay except the floor was dirty, needed to be swept and mopped. My granddaughter walked in the room bare footed and when she got on the bed, the bottom of her feet were black from the dirt! Also, when searching for a hotel, I included a full breakfast in the filter.... they only had grab n go bags. They shouldn't advertise things they don't offer.

Poor
Traveller Type: family with young children
  : Rooms are old and ran down. It’s obvious that people live there long term. It needs serious upgrades

Poor
Traveller Type: family with young children
  : The room was clean and I felt safe being there alone.
  : Staff refused to give me a receipt when I used cash to pay for the stay. I was overcharged approx $30. I had to leave a $100 refundable deposit. Breakfast is instant coffee, granola bars and packaged muffins.

Fair
Traveller Type: Group Traveler

Very Poor
Traveller Type: young couple
  : Nothing this place was disgusting and there were motorcycles making noise all night. The receptionist would not give us a towel. He made it a big fuss to give us one.
  : It would’ve been nice if it was quiet throughout the night and if we were able to get sleep without motorcycles making noise all night til 4am.

Very Poor
Traveller Type: Group Traveler
  : Very very poor service and not clean at all employees very rude and not helpful and room service very poor as well. Never again will I be booking here
  : I didnt like anything about this stay Ive never dealt with such bad service and poor room service especially from employees.

Very Poor
Traveller Type: group
  : The workers in the office were rude, charged $30 extra on top of rate to check in at 2 instead of 4, a two bed only have 2 sets of towels instead of 4 sets when we asked the office for more they didn’t want to give us no clean towels or we had to wait like 4-5 hours . They never came to take garbage out the room or never came to take the dirty towels . I have to go to the office about 3 time to try and get the clean towels or had to go ask the maids myself for the towels and all the staff was very rude since the minute I checked in .. I DO NOT RECOMMEND AT ALL

Poor
Traveller Type: Solo Traveler
  : Young lady at front desk in the morning.
  : For a Ramada it is very run dowm. I would expect it to be better than a Motel 6 but it was like a 1 star motel. Outside of the room paint and signs were in disarray. Parking lot situation made it hard to sleep. The main road sign was in tathers.

Very Poor
Traveller Type: Family with Teens
  : Tv was nice, I liked having Comcast. Having a guide for shows is uncommon in hotels
  : The paint on toilet, seat, shower peeling & looked dirty. The drain was plugged. Sink was dirty. The floor had dirt on it. Sheets had tears. On second day my key was turned off then office smelled like marijuana. It said free breakfast but nothing at all.

Fair
Traveller Type: solo traveller