Crowne Plaza Springfield Convention Center an IHG Hotel

Poor
Traveller Type: review category business travellers
  : Rooms were ok, clean, comfortable.
  : Elevators were Very slow. needed work, doors clanked shut! Rooms weren't restocked with towels, coffee or coffee cups daily.

Disappointing
Traveller Type: family with young children
  : We love how friendly and helpful the staff was. We've been coming here since we first got together and love to keep coming back.
  : We got a room where the A/C wasn't working. We got switched to a room where it was working slightly more than the last room. Clean room, pretty warm stay though.

Good
Traveller Type: review category business travellers

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: group

Poor
Traveller Type: young couple
  : the location of the hotel in relation to the amenities of springfield
  : Housekeeping was rude, there was even an incident where housekeeping barged into our room without knocking or any awareness of entry then proceeded to argue with us about if we were allowed to even be checked in or not

Wonderful
Traveller Type: young couple

Fair
Traveller Type: young couple
  : The hydro massage chairs were amazing. Definitely want one at home. Made for a relaxing frw minutes during the chaos. Liked the rooftop area and the slots. Enjoyed the location. Shower was nice.
  : Where do I begin.. we were coming for a special anniversary and for local event. I was promised 10th or 11th floor for specific special room, and supposedly noted in my account. Got there, no note. 8th floor, not the promised room. Nothing they could do due to full house as like 20 school busses there for event. Which leads me to next issue.. all first night we had screaming kids. Knocking on our door and running off, clinking the door locks over and over just being loud and disrespectful. Front desk did nothing about it so we didn't get any sleep first night of our anniversary. Second day was our event so we were tired, got back to finding cleaner sitting by our shower curtain,.when our DND sign was on the door, do that was odd.. then second night no channels were coming in hardly, showing no signal off and on, and thermostat issue. After a several hour drive home. Messaged the property to no resolution, no empathy nothing. Poor customer service and made our anniversary awful. We chose there due to several factors and they all failed. They say to let them know of any issues, but I did and no resolve.. I emailed. No resolve. Then this review, they will just use the generic "thanks for letting us know. We will use this as feedback to get better" blah blah blah. Wish they really made it right and cared for their guests who drove out of state for special time. Sad.

Poor
Traveller Type: young couple
  : Good size rooms
  : Ac was not working. Room was 72 when we checked in at night and after turning the air down from there it was 74 when we checked out in the morning. Very uncomfortable for sleeping conditions.

Fair
Traveller Type: family with young children
  : The room was reasonably comfortable, but the overall state of the hotel reflected years of neglect. Signs of wear and tear were evident throughout, diminishing the potential charm of the establishment. Despite the room's adequacy, the hotel's deteriorated condition was hard to overlook. It's clear that a significant renovation is long overdue to restore its former glory.