Sonesta ES Suites Somerset

Good
Traveller Type: family with young children
  : I liked the staff and the size of the place.
  : Lack of communication about my deposit. It has been a month and I still don't have my deposit back.

Very Poor
Traveller Type: family with young children
  : Breakfast was ok.
  : Everything We got a dirty and moldy room.

Very Good
Traveller Type: group

Pleasant
Traveller Type: family with young children
  : Pictures of hotel on booking com, in reality not even booking .com bother not hotel will takecare, when I was arrived and check in, room was full with dirty smell and I had to call reception for room freshener spray, after that wash basic drain was choked and we just wash hand nothing else, there is only one person who was doing everything in hotel, so had to wait for next day to someone visit and clear wash basin, this hotel seems like lack fo staff, everytime need 24hrs to fulfill your request , after that wifi was down for 24hrs , I booked this hotel for 06nights and I left 1 day earlier bcoz I was not able to stay more in same place,Normally I don't like to write negative reviews and always try to accomodate things, I am using booking.com since many years but unfortunately I felt that booking.com is not bothering your Stay once you booked the hotel and paid.I tried several time to booking.com helpline but no replies yet, Seriously thinking not to use booking.com anymore
  : Nothing was there to like

Pleasant
Traveller Type: family with young children
  : No I didn't like the property
  : I didn't like the low budget value and quality of the hotel and dirty

Fair
Traveller Type: family with young children
  : Very close the the venue we had to go to.. and the kitchen was a plus
  : The sofa hair chair covers it was a whole in the bedroom door the water in the tub didn’t drain properly so we took a shower with dirty water still in the tub and it was no house cleaning for the room

Fair
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : It was very clean great location
  : My only problem with the room was the shower there was no hot water

Disappointing
Traveller Type: solo traveller
  : Just forget about the gym (2 machines available in the closet..) and swimming pool (dirty)

Very Poor
Traveller Type: family with young children
  : The space, The kitchen, the nice apt like lay out.
  : The house keeping didn't ask if we needed anything, I had to have my kids to go the front desk and ask for clean towels. Then a couple of the towels were dirty it had dirt marks on them like some one used it to dry wipe themselves. Then when my kids went to breakfast one of the ladies in the kitchen who puts the food out was giving my 10 Year old daughter dirty looks because she came back for the second time only because she couldn't hold all the plates. Then we asked for a late check out because we were there the whole weekend and we had food and alot of things. We had the kids and the whole family and alot of things to pack, they told us no they wouldn't accommodate the late check out. Then the house keeper came knocking on the door at 9am and check out is 11 am asking if we are checking out and if we are we need to be out with the whole room cleared by 11 am, they were rude as hell.