Comfort Inn Schaumburg Woodfield Chicago

Very Poor
Traveller Type: Family with Young Children
  : Upon walking in, the entry and facility looked decent. That's where the positives ended.
  : The short version of our experience is the management and people at the counter of this hotel are not good at all (nicest way I can say that). I had booked our family stay via one of the major booking sites within 48hrs of check-in. Less than 24hrs after that I had to cancel. I requested for them waive the cancellation fee. I've had to do this in the past(different hotel), and that hotel did it with no problem. This hotel however made the next 3 days of correspondence with them, and the booking site a total waste of time. If they had zero intention of considering my request, they should have just said that right away. Instead, they had me calling back numerous times, I stopped in to talk in person, I called the booking site many times etc. What a pain. In the end, the "manager" was never available (for all I know, I was talking to the manager the whole time). And the front desk employees "don't have access to the hotel email account" - This just isn't believable. So much run around and them talking in circles to just be told days later they were not going to waive the first night fee. I would have been fine if they just said that right off the bat. But to have wasted my time for days on end was extremely frustrating. Avoid this place. I should have read the Google reviews before booking. There are numerous complaints about staff. Also there were multiple reviews about safety concerns. I did note some people hanging around the premises (outside) at night that made me happy I cancelled my stay.

Very Poor
Traveller Type: Business Traveler
  : Close to the convention center
  : I didnt like the lady at night. Was very rude. I booked a room with double bed for 2 nights with my 2daughters and myself. It was only 2 towels in the room. I asked the lady at the front desk for more towels and she had me bring the wet towels back down to the front desk handed me a bag and told me to put them in there. Then only gave me 2 more towels to replace the towels I brought down. I ended up going to Walmart to purchase my own towels for the weekend.

Good
Traveller Type: Business Traveler

Fair
Traveller Type: Traveling as Couple
  : It was quiet, staff was nice, nice breakfast
  : My bathroom needed to be moped, there was like a film on the floor. Definitely did my own cleaning in the room when we first arrived. There was also a cross/ x scratched into our mirror.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Location
  : Didn't accommodate us the dates was wrong. I got charge saying we were a no show on Sat 24th, when it was suppose to be Sun until Tues. Rude and unprofessional Not apologized at all. Will stay there again.

Poor
Traveller Type: Family with Young Children
  : Its clean
  : I booked this property since they have a crib available and when we arrived there was no crib available. We stayed 2 nights, breakfast is just the same for 2nights.