Extended Stay America Suites - San Ramon - Bishop Ranch - West

Poor
Traveller Type: family with young children
  : Location
  : Service

Wonderful
Traveller Type: review category business travellers

Very Good
Traveller Type: solo traveller

Wonderful
Traveller Type: solo traveller
  : Mo at the desk was a brite spot. Very kind and sociable. World needs more Mo’s
  : Just a lil bit dirty outside the room. Needed a few paint touchups. Basic wear n tear stuff. But not bad. Its good.

Fair
Traveller Type: young couple
  : It was quiet. I loved that about the property.
  : I didn’t like how the morning of check out, at around 9:30am, my boyfriend and i were showering, getting ready to leave and maintenance just walked in our room without warning talking about he needed to clean the air conditioning vent. They could’ve either called beforehand, or even waited since we were already scheduled to check out. i was still in the shower when my boyfriend realized. smh I won’t be staying here again for that specific reason. It gave me the creeps.

Poor
Traveller Type: review category business travellers
  : The hotel only had a king bed when i requested 2 beds, and the gave me a sore back and we were there for a week. no coffee pot. when we requested a coffee maker they said it was being used. do they only have one? No change of towels or sheets.

Very Good
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : It was pathetic. Plastic wrapped food and granola bars. Nothing fresh.
  : The staff did not communicate basic information and did not answer one in house phone or the direct line. The luggage cart was stolen from Whole Foods. The office entry door stuck and the ground floor corridor from front to back smelled like piss. There was dog shit on the stairs near where we were staying. They didn’t tell us when we checked in that they didn’t provide ice. We had to make a second trip back to the store to get it.

Disappointing
Traveller Type: solo traveller
  : Location
  : Lack of working facilities dirty

Very Good
Traveller Type: solo traveller
  : The room was inviting, had everything I needed for my short 5-day stay. The room was ready early when I arrived. The staff provided plenty of towels and the room had many outlets, comfy bed, hangars, A/C, towel decor in the kitchen, nice flooring, well lit, table was perfect for working and eating and toiletries were good for my sensitive skin. Customer service at check-in was funny and fabulous! parking was convenient, I didn't see any loitering, location was five minutes away from where I needed to go and hotel was safe, secluded and peaceful. Also, the nearby gas station has good chicken and friendly service staff! Whole Foods and Chipotle are five minutes away.
  : There was a cockroach crawling in the bathroom near the trashcan on my first day, found a couple of hairs in the bathtub, freezer part of the frig looked old and rusted, no hot breakfast, no pool, no outside trash receptacle and no maid service to take out the trash, no good food options within walking distance and I didn't find the elevator until my last day even though I looked at the map (but it's ok - I needed the exercise). Also, on my side, there was a faint smell of weed on one of the days.