Hotel Clariana

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: young couple
  : The location was a little sketchy as it was Downtown San Jose. The room was nice but could maybe use a few upgrades such as new shower curtains and blinds but overall it wasn’t bad at all. The customer service was beyond expectations. The woman at the front desk was super sweet and friendly. She ensured that my husband and I were informed about everything and informed us of every detail.

Poor
Traveller Type: group
  : Good location for walking to restaurants
  : The beds were absolutely disgusting. We had to ask to have all the bedding changed. I have NEVER had to do that before. There was so much hair on the comforter as well as the sheets. It literally looked like someone groomed their dog on the bed and that the bedding hadn't been changed in weeks. New sheets and comforter we fine.The sign said parking was $10. We got a charge for $40. We had two cars so it should have been $20. When I called to complain the manager wouldn't budge. Parking should have been free since our beds were disgusting on arrival.I was very nice and understanding with the bedding situation but after the lack of willingness to work out the parking fees,(I wasn't even asking for free parking, just the fee the sign had posted) I will never stay there again. I frequent San Jose a bit to visit family and I was looking for a place I could return to each time, but this will definitely NOT be the place.The one positive was there were drinks in fridge and snacks in the room available for purchase at a reasonable price.

Very Good
Traveller Type: solo traveller
  : Breakfast was convenient and more consistent with continental breakfast mostly prepared items ie cereals, muffins, Yogurt, juices. egg sandwiches prewrapped but not hot freshly cooked eggs, sausages, country style potatoes, omelets and the like;
  : The hotel is in a more distressed location of the downtown area so you do see homeless unfortunately on the street some in front of the hotel and very close to the entrance although I never felt endangered or threatened by anyone. You have to feel sorry for them but it does you you pause walking to restaurants that night I was there.

Fair
Traveller Type: Solo Traveler
  : I was scared trying to gain entrance to the hotel. There were unsavory characters outside the hotel. The front street entrance was locked. I knocked at the door and the man from the front desk let me in. The room was comfortable but noisy. I was awakened around 4 am by garbage truck.

Fair
Traveller Type: solo traveller
  : I was scared trying to gain entrance to the hotel. There were unsavory characters outside the hotel. The front street entrance was locked. I knocked at the door and the man from the front desk let me in. The room was comfortable but noisy. I was awakened around 4 am by garbage truck.

Good
Traveller Type: