Holiday Inn Express Roslyn an IHG Hotel

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : The staff were very helpful. The continental breakfast was typical for most hotels, the coffee was much better than most! Clean area and they were very attentive to the replacing of food as it ran low.The room was very clean and the beds were comfortable.

Very Good
Traveller Type: young couple
  : Nice clean hotel
  : Noise from street but that is unavoidable.

Disappointing
Traveller Type: young couple
  : Not much. Covered garage was convenient, but the spaces were way too narrow.
  : The room was too small. Hotel had nly one elevator. Breakfast was mediocre.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : Was newly remodeled. Had free breakfast in the morning with a lot of great choices of items to eat.
  : They placed someone in the room above me who paced all night long and kept me awake. The waffle maker was out of order. On check out day the key card didn't work at 10:00 am even though check out was at 11:00. Had the cleaning lady let me back in. Otherwise everything else was fine.

Wonderful
Traveller Type: young couple
  : I Liked The Fact That It Was In A Decent Location And The Hospitality Was Above Par. The Room Was Clean Upon Arrival And Upon Departure. The View Was Decent. I Liked The Stairs That Led To The Ice Machine. AC & TV Was Working. Hot Water And A Clean Bathroom With Clean Linen. Would Definitely Stay Again Providing That Myself Or Any Other Client Have To Deal With The Guest Reception “ Mr. Al’s ” Unprofessional Behavior Which Isn’t Kosher For The Nature Of Hospitality.
  : I Didn’t Like The Fact That “ Mr. Al” Was Rude & Nonchalant To My Guest’s Request For Ice. The Fact That My Room ( 326 ) Received A Noise Complaint When We Remained Quiet After Our 1st Disagreement. We Didn’t Complain Of Any Other Residents Along With Early Checkout. I Assumed We Would Depart On A Good Note But “ Mr. Al ” Seemed To Have A Hidden Agenda To Overcharge Me Due To His Personal Beliefs About Me Unbeknownst To Me.

Pleasant
Traveller Type: review category business travellers
  : location
  : Room was tiny, too small for comfort. Wall air conditioner was loud and went on and off randomly, not according to the temperature in the room

Fair
Traveller Type: young couple
  : Location
  : Mini mart extremely overprice with limited items

Very Poor
Traveller Type: review category business travellers
  : Nothing!!!!!
  : Staff!!!