Graduate Richmond

Very Good
Traveller Type: solo traveller
  : Bed was super comfortable

Very Good
Traveller Type: family with young children
  : The hotel has a unique theme. The game room was a nice bonus. The rooftop pool and restaurant were both great, probably the best feature. The King sweet was roomy and comfortable. The restaurant has good food, and the breakfast buffet had more options than I expected.
  : Everything is a bit outdated. The TV only had cable. The sofa in our room was worn. Not dirty or bad condition, just worn. The game room pool table could use updated cues and chalk. Lastly, our room had a musty odor. We didn’t notice it anymore within a few minutes of being there, but had to readjust anytime we reentered.

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : I loved the quiet, sunny room. I loved the pool and bar on the roof. The hotel looked cared for, maintained, and clean. I liked the room set-up and how everyone had a shelf or table next to their bedside.
  : I did not like the taste of the coffee in the room. Maybe offer tea instead of coffee with the tea pot. I would have loved that. I did not like the breakfast buffet. It was way too expensive for what you got. Plus, they did not have orange juice as a drink selection for breakfast, and for over $20, I would expect oj as an option. We did not like that we were charged a fee in order to tip the valet. How ridiculous. I feel badly for the valets. Luckly, we had enough cash to tip him, but unfortunately, the valet could not find our car. I think your hotel is lovely, but there is still more work to do to make it a better place to stay. One last thing: We had 4 people in our room, but only 2 hand towels, 3 bath towels/washcloths and 2 cups for coffee. If 4 people have paid to stay in a room, please make sure there are enough items for 4 people.

Very Good
Traveller Type: young couple
  : The front desk staff was wonderful. We liked the design and the location. The valet service was extremely friendly and did a great job.
  : The cleaning staff was loud and cursing while cleaning rooms and in the halls. They were not discussing work appropriate topics. The shower has shampoo and condition holders that were not clean and there was a used qtip in our shower as well. There were no energy drinks sold anywhere, which was tough

Very Good
Traveller Type: with friends

Very Good
Traveller Type: family with young children
  : CleanFriendly staffRestaurants on site
  : Pool not clean

Fair
Traveller Type: group
  : Friendly staff
  : Rooms need a good cleaning. Carpet dirty..I got a family suite ..it wasn’t as big as itLooked. The ac leaked making carpet soaked by the bunk beds, sofa bed was hard and broken underneath, faucets leaked , had to put towels around the top . The bedroom headboard looked as tho someone tried to spray paint it and it didn’t take. Overall expecting much better for the money.

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: young couple
  : I loved the look and feel of the property, Ericka at the front desk was the highlight of my check in experience. I loved her energy!
  : The pool was not clean. Dead insects and debris were floating around and there was no attendant to raise this issue to so I couldn't enjoy the rooftop pool like I wanted to which was unfortunate because it was so hot.