Staybridge Suites Reno Nevada an IHG Hotel

Disappointing
Traveller Type: family with young children
  : It was cleanish
  : When asked where their ice machine was, I was informed that my freezer in my refrigerator in my room had an ice maker. It was not on. So, in the 109 degree heat of Reno, NV, I had to wait for my ice maker to make 6 cubes of ice. Solidly ridiculous. When I checked in the attendant told me I used Booking.com, but that I shouldn’t because they take a percentage of the sale and I pay more, and that I need to sign up for IHG rewards so I get free parking and free internet. She was “doing me a favor” to get my “free parking and free internet”. But…. The internet and parking were already free. There wasn’t even a password on the internet, and she didn’t give me a parking pass or require any type of identification as to which vehicle was mine. She must get commission on everyone she can get to sign up for IHG membership or something, but I really hated it. They apparently had three luggage trolleys, but were never available when we needed them. So we took multiple trips to and from our car in the 109 degree weather, with one of us also holding our toddler, only to be rewarded with absolutely no ice. But we did have the possibility of ice in 4 hours. We booked a double queen room and the path between the bed/door/bathroom was really tight. We got caught on the door all the time. Because we had a toddler who had been in the car all day, we walked up and down the halls with her— and had a lot of time to see the trash and dirt on the carpet along the hallways.The air conditioning on the first floor was practically non- existent. But that’s okay, maybe the possibility of ice in your room in 4 hours will cool you down? To be fair, we were on the third floor and it was a very pleasant temperature and our AC worked wonderfully. Otherwise, breakfast was nice.

Very Good
Traveller Type: family with young children
  : The bathroom was a little small for a room for 6 people and their was mold in the shower

Wonderful
Traveller Type: family with young children
  : Staff was very helpful and friendly.
  : Another guest knocking on our door and complaining about noise the minute we walked in. I believe this was completely unnecessary and not the hotels fault. I feel bad for whoever had to deal with him.

Wonderful
Traveller Type: family with young children
  : the location was only 18 minutes away from our event. loved that everything was in the kitchen.
  : na

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : Indoor pool and computer room but above all. The breakfast!!!!
  : Room could have been cleaner. Could see marks on wall that I wiped up self w soap and water

Fair
Traveller Type: young couple
  : The fact that you do include a breakfast-The fact that you include an evening snack + beer/wineSmall Kitchen OK
  : Breakfast minimally OKEvening snack greatly appreciated but please improve the quality-The room is too small for unnecessary king bed

Very Good
Traveller Type: Family with Teens
  : I liked the breakfast, so many selections. Something for everyone.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: family with young children