Americana Inn & Suites Pigeon Forge

Poor
Traveller Type: family with young children
  : The room was by the pool
  : A necklace was left in bathroom. Went back to get it and the cleaning lady put it in her lunch box and took it home. Was told she lived an hour and half away. They are suppose to call tomorrow about shipping it to us. Waiting to see how honest they are.

Poor
Traveller Type: young couple
  : location
  : property in need of updating

Poor
Traveller Type: young couple
  : The pool is the only well kept part of the property.
  : Lady at the front desk snapped at me and my girlfriend and was incredibly rude. Rooms do not look as advertised, nor do the have breakfast as advertised in the rooms. Ice machines, TV, internet, and vending machines do not work. $127 not worth it. You’d have a better experience across the street. You also have to ask for a phone at the front desk, the pool time was until 11 PM but was not enforced so there where people there until 1 AM. Speaking of which there where large groups of loud, drunk, and high people constantly banging on the door outside my room. The shower also couldn’t make up its mind if it wanted to boil me alive or freeze me to death.

Pleasant
Traveller Type: family with young children
  : The location was good.
  : Rooms were very very dirty. The first room when we checked in hadn't even been cleaned. The second room they gave us had been cleaned but it wasn't clean. You don't get much sleep you can hear everything. Every little noise outside the hotel you can hear.