Home2 Suites by Hilton - Oxford

Good
Traveller Type: family with young children
  : Updated decor and rooms
  : Unclean rooms to my satisfaction

Very Good
Traveller Type: Solo Traveler
  : The Guest services manager was Fabulous!! I cannot remember her name. She was younger with wavy brown hair.
  : Parking was tight but fine

Disappointing
Traveller Type: Family with Young Children
  : It was next to family
  : The room was not in the best condition. The lamp shade looked as if someone pissed on it, plus it was busted. The shades did not go up and down for sunlight. It took too too long for the water to become hot. When calling to complain about the room, that's when we were notified that the building was under renovation. And last the next morning we were told that the manager would contact me about discounting my room but never called.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: family with young children
  : Our experience was the worst I’ve had at any hotel in my life.On the first night of our stay, my children turned on the TV to immediately see graphic, full nudity pornography in our hotel room.When I brought it to the attention of our hotel manager, I was told she would add points to our account and the issue would be resolved that day while we were out. She explained that the hotel TVs had recently been reprogrammed and that was likely the cause. She would follow up with a call to confirm. I offered her photos and video of what was on the TV and she was appalled.I received no call and followed up myself with the desk. I was told it was not resolved. I gave instruction again on where the channel was located in order for them to find it easily. It was within the regular channel line up just down from MSNBC and included video I had taken of not only the pornography itself but changing channels to make it easy for them to find.I followed up yet again with the desk and again was told it was not resolved. To summarize the conversation, I was asked if housekeeping had been in my room. It is disturbing that it would be suggested that housekeeping would put pornography on a guest room TV. I questioned that, but also why would it be available in the first place as a regular channel in the line up. He told me I leave if I did not like it. I replied that I would leave if I could find another room, which he replied that would be fine and he would ensure I was charged for the night.I called Hilton Honors and an escalation was filed to request a refund of our stay, due to the egregiousness of the situation, no resolution by the hotel. I shared photos and video of what was on our TV in all its obscenity. I was told that someone would follow up with me in 48 hours. No one has followed up with me. I called this evening and was told Hilton would like to apologize for the inconvenience and issue a free night stay.