Extended Stay America Suites - Orlando - Lake Buena Vista

Pleasant
Traveller Type: family with young children
  : The location was great for proximity to the convention center and to ICON Park. The staff was exceptional. Every single person I interacted with was friendly and helpful. The free WiFi was fast and worked consistently. The full-sized refrigerator was a nice addition to the room.
  : Our room was not clean. I'm sure the linens had been changed and everything wiped down prior to our arrival, but the room had not seen a proper deep cleaning in a very long time. The walls were sticky and dirty and the doors had visible dirty spots.

Pleasant
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : The room was clean
  : The over nite staff was rude an disrespectful! Their were kids laying in the hall way guys selling drugs at the back door of the hotel kids knocking on the door late at night the staff gave us a dirty blanket the staff also was very rude when we asked for bed lining for the let out bed

Very Poor
Traveller Type: group

Disappointing
Traveller Type: family with young children
  : The staff there were all very helpful and cheery.
  : The facility needs to be remodeled. Our room had cheap wire racks for the closets and they were falling apart. The mattress for the pull out couch was old, moldy and stained. The room was just very old.

Poor
Traveller Type: young couple
  : Location was about the only perk we found.
  : Breakfast was about 6bags of instant grits and oatmeal. No chairs outside to sit at other than a couple by pool where several guests were drinking, doing drugs and Rap being blasted through a Bluetoothspeaker. Was disturbing to see a employee leave the pool area and return to the front desk with those partying. The gym was a tiny room with just 3 broken pcs of equipment. Television in room had a blue picture. Had to unplug lamps to use 3 chargers. 2 ppl couldn't walk into the bathroom without 1 standing in the tub.Bath and sink towels appeared to be refolded and used No coffee in rooms. Coffee was kept downstairs for a couple hours in the morning in a different area than the cups,cream, and sugar. I have never seen a hotel not make an attempt to keep up with the competition. I took pictures of everything described and more.

Good
Traveller Type: family with young children

Good
Traveller Type: family with young children

Pleasant
Traveller Type: young couple
  : Very convenient location
  : Very humid in the rooms , hallways had a smell

Wonderful
Traveller Type: family with young children
  : Staff was awesome! Beds were comfy and icon park was maybe 2/3 blocks away so we were able to have cocktails on the walk☺️We loved it!
  : Shower bar was too big for the bathroom, it prevented the door from opening all the way