Best Western Okemos/East Lansing Hotel & Suites

Pleasant
Traveller Type: young couple

Good
Traveller Type: family with young children
  : Morning breakfast was good and had lots of options for people of all diet restrictions. We walked to the lobby late in the evening and I was surprised to find fresh decaf coffee and flavored creamers.
  : We stayed in a jacuzzi king suite room and everything was functional but we were a bit turned off by mold growing on the walls and ceiling in the master suite. We knew it was condensation from the tub on the walls… but a little bleach to wipe down the walls or something was definitely needed. Also, the small fridge in our room leaked water and didn’t seem to get very cold, but was a fine temp for what we used it for. There was an overall lack of staff presence during our stay. The most staff we saw was 2 employees cleaning up at the end of morning breakfast. During our stay we inquired at the front desk about bedding for the pull out couch in our room and an employee, who seemed to be running everything alone, said “ he’d bring it up to us if he could remember” and didn’t seem to know where to find the bedding. We did end up getting the bedding for the couch for our kids and it all worked out. The only other thing I would mention is that there were no towels for the pool, and a lack of supervision in the pool and weight room. There was a traveling sports team staying at the hotel during our stay with tons of boys ages 10-16. These boys were all over the place, running in the pool area, throwing footballs and hitting other customers in the pool area, throwing garbage down on the pool deck. My fiancé and I were the only grown ups in the pool area with tons of children for hours trying to keep things under control. A person from the hotel should be coming in to check on things in the pool area periodically.

Poor
Traveller Type: young couple

Pleasant
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Friendly staff
  : I got a refund 4 rooms later and none were clean. Hair in the beds,stains on the comforters and mold in one room.

Very Good
Traveller Type: solo traveller

Good
Traveller Type: family with young children
  : The hot breakfast was great. The pool area was nice, although multiple guests were disappointed to find there wasn't a hot tub. The beds were comfortable and the room had a larger size fridge and fullsize microwave.The staff were all courteous and handled themselves with dignity and grace in a very busy college graduation weekend, along with other events.
  : It was a little outdated, as far as room decor. The rooms also could have been a bit larger.No hot tub. Although the rooms were clean, they could've used a bit of extra TLC or a deep clean along baseboards, drains, etc. Updating the decor would also help. It wasn't grimy or anything. Just a in need of a light polish.

Very Good
Traveller Type: review category business travellers
  : Someone was smoking pot in the room across from mine.

Wonderful
Traveller Type: review category business travellers
  : Loction great; breakfast good; clean rooms and facility. Will stay with you again!

Very Good
Traveller Type: group