Hilton Garden Inn White Marsh

Very Poor
Traveller Type: Business Traveler
  : Location
  : Room Had broken floor tiles in bathroom, refrigerator was broken, mattress was hard as a rock ! We left after one night ! Two towels, sheet was old and flat pillows

Pleasant
Traveller Type: Family with Young Children
  : Breakfast was outstanding!
  : Let me start by saying that I've never left a poor or negative review for any hotel, airbnb etc. but felt the need to for this stay! When I stay at a Hilton property, I expect higher standards in all areas & don't mind paying more than other places as I know that my stay will be to my standards! Unfortunately, I will not stay at this location again & will try another place when I visit the area as I do often to see family! -Reception/check-in unfriendly, room size ridiculously small eventhough I paid for the larger double-bed room, room cleanliness not up to Hiltons standards (must've forgotten to vacuum & dust certain areas), room is completely outdated, indoor pool/jacuzzi were not heated & ice cold--even grandchildren who normally tolerate a cold pool couldn't swim bcuz of temperature, jacuzzi area had "caution" tape all around it except for its entrance. Consistent heavy smell of marijuana in hallway by swimming pool...not pointing fingers but employees in & out of different doors in this hallway & I made it a point to state so that employees could overhear me, that such a strong smell of pot all the time in this hallway! My 6 yo grandson has lung issues since birth & should not be exposed to secondhand smoke of any kind! I will say that the best experience at this location was the breakfast...outstanding!!

Good
Traveller Type: Solo Traveler
  : Clean and good location
  : Staff could have been friendlier and hot tub wasnt working

Pleasant
Traveller Type: Traveling as Couple