Sonder at Duncan Plaza

Wonderful
Traveller Type: Traveling as Couple
  : Excellent location. Very clean. Great facilities.
  : There was not hot water to begin with. This was rectified very quickly.

Very Good
Traveller Type: Solo Traveler

Disappointing
Traveller Type: Traveling as Couple
  : The apartment was in a good location and a good size. The kitchen area was good and made it possible to cook and eat meals if you don't feel like eating at restaurants every day.
  : The bed was unfortunately quite uncomfortable. More time has been spent making the apartment look pretty than on the things that matter.The stairs up to the apartment were disgusting. When we had to use these when the lift broke, we noticed rat droppings in a dilapidated area that homeless people had evidently been staying in.When these issues were raised with the host the response was beyond unsatisfactory. We were told that a representative of the host was on site to deal with issues, this turned out to be completely fabricated.The experience with customer service for the host was appalling and only served to add to our frustration.

Good
Traveller Type: Solo Traveler
  : good location, very nice sized apartment with everything you need
  : elevators were very inconsistent

Very Poor
Traveller Type: Traveling as Couple
  : That I am not there currently and I look forward to watching their stock price collapse further.
  : *Raw sewage* is exactly what this entire hotel smells like, entryway, hallways & the rooms and I cannot overstate that stench. Additionally, the proprietor had a data breach and my information is likely on the dark web. They refused to issue a refund.