Motel 6 New Braunfels

Good
Traveller Type: family with young children
  : No continental breakfast but they did serve us coffee from 6 to 10 so that was nice.
  : Roaches in my room. My mother is frightened by them. That was the only down fall...I saw where they were coming from. The border around the room was cracked a lil and they hid and came out from there. Clean over all.

Poor
Traveller Type: review category business travellers
  : location is fine
  : holes in walls; torn lamp shades; wrongly wired lights; worn out mattress etc. Sign says: "Sorry for the mess, we are renovating". Doesn't really look like it.

Poor
Traveller Type: family with young children
  : Location was close to everything we had planned
  : The hotel was gross. Roaches. Bathtub faucets leaked. Fridge in one of the rooms didn't work. Vending machines didn't work. Etc...

Very Poor
Traveller Type: family with young children
  : Nothing
  : Room stunk of weed and bed was uncomfortable could see where the wall was patched up and the door fram was cracked on the bathrorm and main door

Poor
Traveller Type: family with young children
  : The lady in the front that checked me in was really nice and informative. She allowed me to check in a little bit before check in time.
  : When we got back to the hotel the kiddos wanted to swim in the pool so they wet all our towels before we got to shower. So I went to the front to try to exchange the wet towels for new. The front desk guy noticed one was stained. He said since it's dirty the ladies would throw it away cause they don't wash dirty towels they throw them away and he said there was no way I could only replace the one I needed to pay $30 for a whole new pack and if i didn't I would have to leave the property cause I'm damaging their property. 1st off I know I'm not staying at a fancy hotel so i wasn't expecting it to be the best but for him to make that big of a deal over a dirty towel but they rent out their rooms with a messed up toilet that doesn't flush, or with a broken light fixture, or with the restroom door knob that's broken or restroom door that is all scratched up, or broken furniture. So all the messed up stuff in the room doesn't matter but a dirty towel is such a big deal that I have to pay for a whole new pack if not I'd have to leave the property. So because of that rude front desk guy I will not be going back.

Very Good
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : Customer service.

Fair
Traveller Type: young couple
  : Quite
  : Staff was rude when I got the room the bed was not made. As to my understanding check out time is 11 AM but me and my husband went to get breakfast when my husband return around 10 AM they took out our stuff from the room when I call front desk the lady who answered was rude said it was a policy that by 9 AM they can take out stuff from the rooms if no one is in the room. I told her I didn’t see that policy in the internet. I did see that it says after 11 AM anything left in the room will be taking out. So why did they touch our stuff before check out time. I paid for the room and was told check out was at 11 AM. And the cleaning ladies were all laughing like if it was a joke.

Pleasant
Traveller Type: group

Wonderful
Traveller Type: review category business travellers