Sheraton Boston Needham Hotel

Disappointing
Traveller Type: Business Traveler
  : It looks a little bit old, just the bath had been remodeled. I have done the reservation by booking with breakfast included, but when I clam this they told me that it wasnt included and I needed to contact my reservation third party.

Wonderful
Traveller Type: Family with Young Children
  : great location

Poor
Traveller Type: Traveling as Couple
  : Cleanliness and comfortable bed.
  : No space to park your car in front of the lobby to check in. The hotel front car park is very small with most lots are reserved for handicapped. Finally was told I can park at the multistorey carpark. I still cannot understand why the hotel has a barrier gate going in and out of the carpark when you do not need collect a parking ticket to go in and do not need any ticket to go out. Front staff took a long time to attend to one customer in front of me. The other front staff was chatting away on the phone. Both spend nearly half an hour before I was attend to. The hotel limit you to 2 device connections. If you have a 3rd device, it disconnect the one the device. You need to have Hercules strength to open the room door. I understand what a fire-rated door, but Sheraton one must be armored plated to withstand bullet.

Pleasant
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple
  : Location
  : The towels were stained. Only 1 washcloth was left for 2 people. Smear of something on the sink area

Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Business Traveler
  : Extremely bad customer service
  : Extremely bad customer service

Very Poor
Traveller Type: Business Traveler
  : Extremely bad support from the staff. Unfriendly and unprofessional. I booked for a group early in the month and the business travel got postponed so I had to reschedule with two weeks. They did not pickup the phone to rearrange and no response to chat in the app. I never checked into the earlier booked rooms however was fully charged. When I spoke to the manager Cici she said wed work something out, however it never was. The staff was unsupportive, ignorant and careless for the problem of the guest. I tried booking.com the platform I used to book through and they couldnt get through the hotel either so now im charged for 4 nights instead of 2 and no solution offered. We know very well you meed to show ID and CC to book into rooms and they could not show these details however they said the rooms were actually occupied on my behalf. Terrible service and not expected as Bonvoy member.
  : Customer service

Very Good
Traveller Type: Traveling as Couple