Fairfield Inn Mission Viejo Orange County

Disappointing
Traveller Type: young couple
  : I’ve stayed at the property at least twice a year for over 10 years as I have family in the area. Location is perfect for me. Amenities such as fitness center, breakfast, and pool are a plus.
  : On Thursday morning June 20th the water was shut off. I was in the fitness center and when I returned to my room to shower I had the unpleasant surprise of no water. I resorted to using the water in the toilet to sponge bathe. I had to leave to pick up my wife at the airport and then we were scheduled to take my Mom out to dinner. She lives at the former Marriott on Paseo de Valencia which is a retirement home. On my way out I stopped by the front desk to ask for the manager. He was not in so I expressed my disappointment about the water and asked her to have the manager call me. My cell phone number was on file. The manager did not call me. Later when I returned the manager was in. I explained the situation and wanted to know why the water shut-off was not announced. He said he called my room shortly before it was shut off. I was only in the fitness center for an hour. Why did the not notify by cell phone. A text would have worked. He apologized but with the caveat it was due to me not being available. So I enjoyed the day with a toilet water sponge bath.

Good
Traveller Type: young couple
  : Everything

Very Good
Traveller Type: review category business travellers
  : Convenient access to my work location
  : Property is getting old needs a little refreshing

Very Good
Traveller Type: solo traveller
  : Amenities
  : Location/Noisy Hallways

Disappointing
Traveller Type: group

Disappointing
Traveller Type: young couple