The East Island Reserve Hotel

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: young couple
  : The cleanliness, the peacefulness, the location, the pool.....
  : We couldn't control the temperature and fan cycling in Unit #33. It was a bit noisy and cycled on its own terms.

Very Poor
Traveller Type: young couple
  : 3 times we booked to stay here and 3 times they confirmed our booking and then cancelled it saying our visa wouldn't work. It worked at every other place we stayed on our 3 week holiday. Disappointing.

Fair
Traveller Type: young couple
  : The hotel/units seem to be all new or renovated. The keyless entry was nice. The bathroom shower was very nice. Overall the hotel's individual units were aesthetically appealing and sort of cute.
  : The location of the hotel is a big minus in my opinion as it is right on a main highway. Turning left into the hotel from your car is a PINTA. Also due to limited space, parking was a bit separate from the room. Our major gripe with our stay was the noise. We stayed in room 27 and unlike most of the other units, which were separate, this was not and there was a room above ours. The floor near our bathroom made some squeaking noises when you stepped on it. There was some sort of generator we think under the unit that kept turning on and off and the bed would vibrate a bit when it did. The kicker though was the guests above us kept stomping around. We are not sure if the ceiling is just not sound proof or if the people were just loud and clomping around at 12:30 at night. Ironically, there is a small sign that references quiet hours at 10pm. My wife is a light sleeper and ended up taking some sleeping pills in addition to her noise cancelling machine. I on the other hand was up from 12:30-4 after I couldn't sleep. We did hear the cleaning staff at 10 the next morning moving around, so the ceiling must just be on the thinner side. The bed was somewhat comfortable - - a little springy and the sheets were good, but the comforter a little on the hot side. We tried to go earlier in the evening to a local brewery within walking distance, but had to walk across neighbors lawns to get there so we didn't hit by the dangerous traffic in the dark. All in all it was an ok stay and I'm sure it would have been much better if we were in an individual unit.

Good
Traveller Type: solo traveller
  : A lots of ants..you guys should bomb it fegb. NNNnnnnnvn or ants

Very Good
Traveller Type: family with young children
  : Clean, comfortable, and out of the chaos but not too far from local attractions. The staff was so friendly and helpful prior to our check in.
  : The walls are very thin in the Lodge rooms. You can hear conversations in the adjoining rooms very clearly. For such a quiet location overall, it definitely detracts from the atmosphere.

Wonderful
Traveller Type: review category business travellers

Very Poor
Traveller Type: group
  : HORRIBLE checkin. NO STAFF on site to help with checkin. Help phone numder was a message service. I was final told my reservation was cancelled because I did not reply to an email requesting photo ID. Had 5 or 6 long emails confirming my reservation and that room #29 was assigned to me.....and that I would get a code after 4pm to unlock the door. But when I arrived 7pm, the wifi was not working, and I never got the code. Finally at 9 pm had to book and pay for another hotel...I hope they will give me a full refund....claim to follow.

Wonderful
Traveller Type: young couple
  : Very nice clean room and the grounds are beautiful
  : Really no contact with the people running the place the check in process is a little bit of a hassle you need to send a copy of your license in order to get your room number and access code to your room

Very Good
Traveller Type: young couple
  : Great location, comfortable and clean!
  : Was assigned a handicap room but didn’t request it. ???