Fontainebleau Miami Beach

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: family with young children

Very Good
Traveller Type: young couple

Very Good
Traveller Type: solo traveller

Good
Traveller Type: solo traveller

Good
Traveller Type: young couple

Good
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : The style is superb! Vintage, modern with a touch of luxury. Different restaurants for all tastebuds, beautiful scenery of the pools (there are several pools) and the hotel is right next to the beach. Chairs and towels are available to us and many activities included (banana boat, kayak and paddle board).
  : - A deposit of $600 CAN is too much - Service quality wasn’t the greatest. It’s a luxury hotel. We expect an exquisite customer service with appropriate greetings. Staff should also be well informed of the hotel, ex: parking area, my partner and I asked 2 different people (they were both working in front of the hotel, directing the arrivals) for the parking Exemple: At the restaurant, the waiters look disgruntled. For most of them, you can see that their smile is "forced". I feel like I'm bothering them. For example, we had a reservation at Mirabella for 9:30 and I felt pressure to finish my plate as quickly as possible, since the staff around our table were rushing to tidy/clean everything, ready to take my plate... I would have liked to take my time and enjoy the discussion with my partner while tasting my wine... Same thing with Valet Parking, felt like I was bothering them. It was also hard did us to identify the Valet. Strongly recommend adding « Valet » on their uniform and having a welcoming greeting … specially for the price per night … we deserve an exquisite service.

Very Good
Traveller Type: family with young children
  : only the room service is bit slow .. other wise hotel is th best in miami
  : room service

Good
Traveller Type: family with young children
  : The property was great, the staff needs lessons in friendliness.
  : I originally booked through Booking.com using a credit card and was charged on that card however when I checked in I decided to use a different card and was also charged on that card since it was swiped at time of check in. I assume the 1st card will receive a refund? How long will this take?