Residence Inn Louisville East

Wonderful
Traveller Type: young couple
  : Always enjoy staying here. Staff is very friendly and helpful. Close to everything we need to do.
  : Miss the many choices of food for breakfast.

Wonderful
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children
  : It is a well located place, very comfortabe and homy. Staff are great!
  : Better cleaning of the pool. You have to inspect the buildings' outside, there are some places needing fresh paint and some wood is asking to be replaced.

Fair
Traveller Type: family with young children
  : Zach & the team at the Front Desk were very polite, helpful & accommodating. The penthouse room was the perfect size for 2 couples - the 2 bedroom & separate en suite bathrooms worked well. Speedway, Subway, Starbucks, Smashburger, & Walgreen are within walking distance.Laundry mat on the premises was perfect for our 7 night stay.
  : This hotel charges $10 per day for parking :-(The hotel itself is showing its age. The 1st penthouse suite had an electrical panel issue. After expressing our concerns, Zach was able to move us to another penthouse suite. This 2nd penthouse was close to N. Hurstbourne - so we can hear the traffic. Sofabed was worn out. Carpets were still dirty (I had to buy some indoor slippers so that I can walk around the suite).Nightly prices go up when closer to the weekend.Although there is a no smoking sign inside the room, there were occasional smells of cigarettes (& other) smoke coming from other areas of the hotel.

Fair
Traveller Type: review category business travellers
  : Great location. Plenty of room. Nice to have to own kitchen.
  : Ice maker in room was broke. Fridge/dishwasher was leaking. Maintenance guy sent to fix, had no idea what he was doing. Also the ceilings are paper thin. If anyone is staying above you, your going to hear every step.

Good
Traveller Type: family with young children
  : Sofa bed was very very uncomfortable. My kids couldn't able to sleep the whole night, it was bending from middle. They don't have extra mattress to replace sofa bed. The carpet was very old and had dirty spots. The shower curtain was dirty.

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: young couple
  : Nothing
  : They cancelled my reservation without my permission. I came at 9 night and they gave my room to another person. They told me that they overbooked the hotel. I am am Bon Voy member and they did this to me!

Fair
Traveller Type: family with young children