Extended Stay America Suites - Chicago - Lombard - Oakbrook

Very Poor
Traveller Type: Traveling as Couple
  : Nothing at all.
  : When we first pulled up there was a guy coming out that looked to be a stray guy.Our room key didn't work went back downstairs was told to pull handle up.Room carpet was filthy,cabinet appliances coming apart,fridge was horrible,smoke alarm wentoff nextda

Very Poor
Traveller Type: Family with Young Children
  : nothing at all
  : everything about it

Very Poor
Traveller Type: Family with Young Children
  : Friends, if anyone makes a decision to stay in this hotel, then bypass it sideWhen we arrived we were not met at the entrance, we waited a long time for a man at the front desk, because of this there was a long line of people. When it was our turn to check in, we were refused and told that there were no rooms available and they could not check us in.We made a reservation in advance but our room was given to someone elseMe and my family were very upset, it was late at night and we had nowhere to go.We wanted to get our money back for the paid room for three days, but we were refused, they said that these questions are not for her, she is just a working person and can not help us with a refund. People who were behind us in line were in the same situation. The money was not returned to us neither by the hotel owners nor by booking.We drove half the night in search of new accommodation as we had our dog with us and we could not check in everywhere.In general, I do not recommend this hotel and this booking service.Thank you for reading to the end. Peace