Holiday Inn Baltimore BWI Airport an IHG Hotel

Wonderful
Traveller Type: family with young children
  : The restaurant in the hotel is excellent! I had the meatloaf, mashed potatoes, and mixed vegetables. It was great! The bartender/ waiter was very cool. Very attentive, friendly, and helpful. I don't recall his name, but he was with the evening closing staff. Kudos to him. And the chef was amazing.
  : When you eat in at the restaurant the ventilation for the kitchen needs to be improved. The sent of kitchen cooking/ slightly cooking grease sticks to your close. So if you don't want to smell like you were working in a fried food restaurant, order you food to go.

Very Good
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children

Very Poor
Traveller Type: solo traveller
  : The location is great! Everything else is not worth the price!
  : It is so noisy even at 2am you will hear the neighboring rooms open and shut their doors. The bed is so hard, it was really difficult to rest and I was there for a few days. I was so tired the whole time because sleeping and resting is impossible on that hotel. They charged $50 in my card for incidentals and they said it will be refunded if not used however I am still waiting - it’s been almost 4 weeks. The breakfast selection is great on first day but on succeeding days I noticed they have the same selections everyday. The restaurant is open in the evening for dinner, I ordered a salmon and it was salty. The building is old, the refrigerator in my room is loud I have to turn it off so I can sleep - I will never go back there. Since it’s in a major road you can hear the traffic at night - I’m thinking they should place some noise protection in that building so their guest can rest. I’ll have to stay away from any of their hotels in the future. There are better options in the area!

Disappointing
Traveller Type: family with young children
  : Location and restaurant
  : I prepaid and completed a pre-authorizstion gorm for my husband's stay on July 3rd and it was honored

Very Good
Traveller Type: review category business travellers

Pleasant
Traveller Type: review category business travellers

Poor
Traveller Type: young couple
  : The contracted airport shuttle was very unreliable. The driver of the shuttle took 40 minutes to pick us from the airport after the front desk told us she was on her way. This was because she said she had to take a friend to the liquor store in the airport shuttle.
  : The shuttle service was completely unreliable, and the front desk lied for the driver so she could go to the liquor store.

Pleasant
Traveller Type: family with young children

Very Poor
Traveller Type: solo traveller
  : It was close to the airport.The guy driving the shuttle was very nice.
  : The front desk staff is incompetent. It was the worst experience I’ve ever had in a hotel.Do yourself a favour and book somewhere else!!