Holiday Inn Express & Suites Albany Airport Area - Latham an IHG Hotel

Very Poor
Traveller Type:
  : Wasn't any thing I liked as they canceled our reservation for some reason and we had no room.
  : Our reservation was cancel and had no room to stay at this hotel. I called Booking.com and spoke to Emel. He said you would pay for the hotel we had to stay at Courtyard in Troy NY since that was a place that had room. The hotel couldn't tell us why our room was cancel that day. Emel told me to send the hotel bill that we stayed at to be reimbursed. I can't seem to get an email that is right to send you the bill. I am very frustrated about all of this. We did get in a room until 1 AM. This place didn't have breakfast include either. I called and spoke to Emel and he said you would reimburse us for the hotel we had to go to. He said I needed to sent copy of bill and I have tried and don't have correct email. I am very frustrated. I have tried calling, emailing and booking.com isn't getting back to me. I called and waiting for them to call me back.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : We eat out with family
  : First room the drain was clogged. Second room no facial tissue. Not what I have cone to expect.

Wonderful
Traveller Type: Solo Traveler
  : Great breakfast buffet and enjoyed the Hot tub !!!

Wonderful
Traveller Type: Business Traveler

Poor
Traveller Type:
  : The breakfast was good.
  : The room was dirty and the sheets were stained. They moved us in the middle of the night. I want a refund for the first night.

Very Poor
Traveller Type: Family with Young Children
  : Breakfast was ok compared to other hotel breakfast
  : Filthy room and was double charged

Very Good
Traveller Type: Business Traveler

Poor
Traveller Type:
  : Did not have breakfast as we had an early flight. Truthfully our party of 5 were very disappointed in the overall experience qnd several mentioned they will never stay at a Holiday Inn again.
  : I reserved our stay months in advance and yet was only supplied the room with 3 sets of towels not five. Only supplied coffee for 3 not 5 people. Couch bed for fifth person had no bedding and extremely poor mattress.Phone was dead on both nights of our stay (4/16 and 4/22). We had to go down to desk which was not close to ask for additional supplies and was told they had no service. We were expected to go to where supplies were kept and get what we needed. Every year we attend a Convention in Bakersfield and the stay at Holiday Inn has always been exceptional. That is why I chose Holiday Inn for this visit. But sadly they did not live up to your original high standards. Very disappointing. I am debating cancelling my Visa payment as we certainly did not receive our monies worth.