Candlewood Suites Lake Mary an IHG Hotel

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Poor
Traveller Type: young couple
  : Close to wedding venue
  : Room smelled of chemicals. Talked to front desk. Was told they would check it later. We checked out after that at 8:39 pm didn't even stay the second night as the smell had increased and was unbearable.

Very Good
Traveller Type: review category business travellers

Poor
Traveller Type: young couple
  : There is no breakfast here. Yet your question asks how was the breakfast.
  : No hot water. I even called the front desk about it yet they were not sure as to why. I thought maybe the hot water ran out on the building. Two reasons you stay in a hotel, rest which is sleep and a good shower to take! Wish they would have done alil more to accommodate. Maybe given another night to make it right.

Very Poor
Traveller Type: family with young children
  : Location
  : The room had ants in it everywhere. We had to switch rooms. In the second room we got complaints about us walking too loud. That confused me. We were out all day and got in that night. I am assuming one of the staff members was in the room because when I answered the phone. She said I wanted to know what all the noise was. I assumed they meant my daughter walking all around, but in reality, what hotel doesn't have kids in room that walk. It is not like she was jumping all around, and we weren't even in the room for more than an hour. The windows on the top floors did not lock and didn't have any safety bars or screens on them. They just open right up. Very, very unsafe. They had an open vent right above the tub. I swear it probably had a recording device in it. I'm just speculating on that, but yeah, this hotel needs a whole renovation or just tear it down.

Good
Traveller Type: young couple
  : Amenities were as listed
  : The room had a mold smell that made have a headache during our whole stay

Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Location
  : Musty, damp room. Bedbug

Fair
Traveller Type: group
  : I didn't like that when I got there, I was told that the two Queen bed I had reserved for 3 adults was changed to one king bed and a pull out couch for our adult son! The couch was HORRIBLE! And the hotel was booked so we couldn't change rooms. We were told that Booking.com does this without notifying the guest! I WILL NEVER USE THIS SERVICE AGAIN!