Staybridge Suites Grand Rapids-Kentwood an IHG Hotel

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: family with young children

Disappointing
Traveller Type: young couple
  : The size of the room
  : It was updating room. With that being said, we were on the 3 rd floor. When we arrived, almost every room was being worked on. The workers tools and mess were all over the hall. The smell of glue and grout was horrible! Our room smelled so bad of plastic, and glue it was horrible!!!!!!! There was dried glue/grout all over the floors. The floor should never have been able to have people stay on it. They should have waited for all of the redo to be done!!

Very Poor
Traveller Type: family with young children
  : Nothing, the staff is rude and has zero accountability.
  : Everything!!! My 5 year old daughter found weed in the dresser in our room. When speaking with the manager, at no point did she apologize for the incident. She proceeded to say that it couldn't happen and basically call me a liar by reapeating that "im not saying it didnt happen but thats impossible" the manager claims she cleans the whole 2nd floor herself. Not once did I see her on the 2nd floor. I did see housekeeping (that was not her). She agreed to compensate us for our stay as soon as we were to check out. We checked out and left earlier than we were scheduled to. And now, when contacting booking.com, they say they have not heard from the property in regard to the issue. After many failed attempts from bookings to reach out to the property on my behalf, they got put on a 10 min hold to het hung up on twice. I was directed to reach back to them myself. They agian tell me they have messaged and called bookings.com. Yet booking.com has no correspondence from the property. Do not stay here it is way overpriced, and the property is not what they claim to be.

Very Good
Traveller Type:

Very Good
Traveller Type:

Very Good
Traveller Type: group

Very Good
Traveller Type: group

Disappointing
Traveller Type: Traveling as Couple
  : The size of the room
  : It was updating room. With that being said, we were on the 3 rd floor. When we arrived, almost every room was being worked on. The workers tools and mess were all over the hall. The smell of glue and grout was horrible! Our room smelled so bad of plastic, and glue it was horrible!!!!!!! There was dried glue/grout all over the floors. The floor should never have been able to have people stay on it. They should have waited for all of the redo to be done!!

Very Poor
Traveller Type: family with young children