Home2 Suites by Hilton Johnson City TN

Poor
Traveller Type: family with young children
  : It was very clean and everyone was nice
  : I paid for the hotel on booking.com. ($200) Then when I checked in, they needed my credit card. I explained I already paid online. They said this was for incidentals. When we checked out the next day, they charged me $234 one day then $204 on check out day then another $17 for incidentals (snacks we did charge to the room) when I went back to the front desk and showed her my bank account where they had charged me $450 (plus the $200 I already paid for the room) she said she would fix it but it would take several days for it to show up in my account. This was the first 4th of July we were able to take my 9 year old son out due to my husband having severe PTSD from serving in Iraq. We were not planning on paying $650 for one night at a hotel. Therefore we had to cancel the remainder of our plans due to not knowing how long it will take to be reimbursed the money, with the only explanation of the girl at check in was new and made a mistake. Very disappointing.

Very Good
Traveller Type: family with young children

Good
Traveller Type: with friends

Very Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : It was clean and the staff was friendly
  : I mattress was cery hard

Wonderful
Traveller Type: young couple
  : Room was great! Had a view of the mountains in the distance. Close to restaurants and easy in/out.