Pagoda Hotel

Wonderful
Traveller Type: family with young children
  : Employees was very helpful, very friendly and asked if we needed any help, they're there at anytime. Upon ckin..excellent customer service! That's the ALOHA spirit w/ a smile and accommodating w/ infomation..as a still local girl; moved to Las Vegas..I've been in customer service all my life from day one. Approximately about 50yrs. I've worked at ALOHA SURF HOTEL, now know as Aqua...started from telephone operation, front desk, sales, and worked my way up to Reservation Mgr..assistant Housekeeping Mgr, and as well acting GM when my GM went out of town for a wk or so. Matter of fact, whenever I would come back home to visit family, I'd stay at the ALOHA SURF. But for some reason, I'd happened to stay at the Pagoda because of location, price and customer service..told my husband this is our stay whenever we come back. This is my 2nd stay here, and loved it..thankyou for the ALOHA spirit and I'm returning back in November for class reunion once again. Matter of fact, just remembered..way back then I even held my granddaughters 1st bday party where I think you have the breakfast w/ coupon is at. She's now31yrs old and I have photos for keepsake of the pagoda. That was awesome
  : Not too much parking as you go towards the parking lot, across from Ross. Know it was like that from day one..just got to get back there to park early for space, but it's all good

Fair
Traveller Type: family with young children
  : Way to many people in the lobby upon check in

Disappointing
Traveller Type: review category business travellers
  : Room was dingy, elevators were strange....I was on top floor, but if anyone was in an intermediate floor and wanted to go down, they would get on and the elevator went down. I just had to stay on and ride until I had luck to get to top floor.

Poor
Traveller Type: young couple
  : Location
  : Nicotine smell for nonsmoking unit

Pleasant
Traveller Type: young couple
  : Good. It’s good enough especially when money is limited
  : Not sure.

Very Good
Traveller Type: review category business travellers

Pleasant
Traveller Type: young couple
  : Within walking distance to the Ala Moana shopping centre and the Ala Moana beach.
  : Modernise the building

Very Good
Traveller Type: review category business travellers

Disappointing
Traveller Type: family with young children
  : Not much.
  : Very old, outdated, dirty and grungy looking. Had a little kitchenette but only a few plates nothing else. Window AC that did not do the job, the whole room felt damp and musty. Cockroach in the bathroom. A sheet and thin blanket for covers. What a crime for them to charge $260 for one night for a 2 star horrible place.

Pleasant
Traveller Type: family with young children