Hilton Garden Inn Hays KS

Good
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : The cooked-to-order breakfast is very good!
  : Pets shouldn’t be allowed in the restaurant area. A guest either a cat draped over her shoulders was at the breakfast bar pouring coffee, and another guest walked his dog through the area.

Wonderful
Traveller Type: family with young children
  : We actually had dinner, drinks, and breakfast. It was all outstanding!
  : The fridge in the room didn't work.

Very Poor
Traveller Type: review category business travellers

Very Good
Traveller Type: family with young children
  : The room was beautiful and it was very large!
  : The shower did not have very good pressure and the breakfast buffet was very underwhelming.

Pleasant
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : The room was spacious and the bed was very comfortable. Pool was small but nice.
  : The breakfast was very confusing. We paid the extra for our breakfast to be included with the room. The breakfast was underwealming. Those who didn't get their breakfast with their room, were charged $10/person. I would not pay $10/person for the breakfast.

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: review category business travellers
  : The room smelled and looked clean. Decor was modern contemporary vibe. Staff was nice and welcoming at all levels. Grounds were well kept.
  : Check in was supposed to be 3 pm. I arrived at the front desk just after 3 p.m. I was told no rooms were ready for check-in yet because they were all still being cleaned. I said, "No problem, I can come back." I took all of my stuff back to the car. I came back at 4:45 p.m. There still no rooms available. I hung out in the lobby with about 9 other people who couldn’t get checked in. I asked the gentleman at the front desk why there were no rooms ready at this hour. He said the hotel had sold out of rooms the night before, and they were still cleaning as a result and had housekeeping on every floor working on the issue. I went to the parking lot and talked on the phone leisurely. I returned at 6:45 p.m. and was able to get checked in. I had paid prior for a room on the top floor so it was quiet, and I wouldn't hear footsteps above me. He was getting ready to book me to the 2nd floor and kindly changed it to the 3rd floor. There was a loud motor or something coming from outside the room but, hey, at this point I was thankful to have a room. For the price paid though the hotel should have the room ready.

Wonderful
Traveller Type: family with young children
  : Pay for breakfast