Hampton Inn & Suites Memphis Germantown

Wonderful
Traveller Type: Traveling as Couple
  : It was nice and clean. Comfortable bed and a nice shower
  : It was too cold when we arrived

Disappointing
Traveller Type: Family with Young Children
  : The location was good. The appearance of the hotel was very nice in the lobby & when we walked in it smelled great.
  : Our family arrived pretty late for a one night stay after driving for 14 hours . I sat down on the bed and turned on the lamp which eliminated stains on the cover that wraps around the bottom mattress . I took a closer look and pushed back the top mattress a little bit, and there were crumbs , and some hairs on the very edge between the two mattresses. Whilst in the shower I grabbed one of the four washcloths and there was a 6 inch hair embedded through the washcloth. I grabbed a second washcloth, and there was also a hair embedded in it very noticeably . I grabbed a third washcloth, which had a lipstick stain on it. Yuck as I mentioned it was late and I was overly exhausted and not up for making a midnight rant about all this. I pulled back the comforters, checked the top sheets and they appeared clean so we slept. I told the manager about it the next morning to which she replied. I guess its time to change those out. in short, even if it was just coffee stains on the bed (hopefully) its still something that you dont want to see. I dont really care about having my name on the TV screen when I walk in the room but I would like a clean washcloth & linens. I added a couple pictures of the stains on the linens, but I didnt take pictures of the hairs on the washcloths and lipstick stain because I didnt want to pick them back up after I threw them down on the bathroom floor.

Poor
Traveller Type: Family with Young Children
  : Location
  : Rooms, uncomfortable beds, poor maintenance, noisy-barking dog and breakfast was terrible.

Very Good
Traveller Type: Solo Traveler
  : It was in a decent area of the city and not to far from everything
  : The staff was the best from day to night shift. They were so accommodating and answered all questions and sent things I requested to my room. I loved it! They were phenomenal!

Wonderful
Traveller Type: Traveling as Couple
  : Convenient and clean. Feliciana was a great help in checking in as we had trouble with our reservation.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : The property was actually very nice and quiet
  : I loved everything about the property I have no complaints

Good
Traveller Type: Family with Young Children
  : It was clean and comfortable and the staff was friendly.
  : The pullout sofa had dirty linens and dirty socks in it, the hand soap was empty but honestly the most annoying part was the curtains aren't set up to fully close which was really annoying due to so many lights in the parking lot.

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : Good location. Front desk personnel helpful but in general the hotel seemed short staffed. Our room was not ever serviced tho we were there 3 days mainly because the cleaners seemed overwhelmed. The hotel seems a bit tattered for the price.
  : Short staffed and overpriced.